Sterling Jewelers

www.sterlingjewelers.com
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1 person found this helpful  

Going in a great direction

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Sterling Jewelers full-time (more than 10 years)

Pros

New ideas and innovation with the management structure.

Cons

Scheduling inflexible. Store management can be overworked with little work-life balance.

Advice to ManagementAdvice

Promotions should be based on overall ability to manage, staff, merchandise and protect company profits. Too much promotion based on sales ability only.

Recommends
Positive Outlook
Approves of CEO

330 Other Employee Reviews for Sterling Jewelers (View Most Recent)

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  1. 4 people found this helpful  

    Keep Looking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Sterling Jewelers full-time (less than a year)

    Pros

    The only pros that I found for working for Sterling jewelers are the discounts and the ability to take the DCA course. The jewelry discount is pretty amazing and was the only thing keeping me there... And it is the only reason why I rated Sterling 2 stars instead of 1.

    Cons

    Where do I begin? It's a dog eat dog world at Sterling. Sterling Jewelers prides itself on offering the 6 standards when it comes to customer service and sales. They are Sales, Credit, ESP which are extended service plans, Repairs, Add-ons, and PPP/payment protection plan. Every employee must meet the minimum percentage requirements and if not, then they will be harassed non stop until they are 6/6.

    CREDIT. All Sterling cares about is making their coworkers beg unwilling customers for credit applications. It gets to the point where they stop caring about the customers needs and wants and focus mainly on taking advantage of the poor people. I have worked in stores where coworkers and managers will trick customers into signing up for credit, just to achieve their 6/6 standards. If you happen to fall low on credit, be prepared to call your district manager every night explaining why you did not get a credit app, including a full credit app presentation. My manager even went to the extremes of calling employees in on their off days to attend 30 minute "credit training" sessions.
    It can become quite extreme, to the point you will want to beg a customer to fill out an app, just to avoid the manager's wrath.

    ESP. These are service plans you sale with jewelry purchases. They aren't too hard to sell. Really, if a customer cares about the jewelry, they will pay the additional fee for it.

    REPAIRS. These are external repairs... Every now and then you will have some little old lady stumble in with a ring in poor condition, stones missing, split shank, etc. You send it out for repair for her, have it fixed, she pays 300 bucks for it, and you smile and pat yourself on the back. However, most of the time, it's not like that. You will mostly receive watch batteries, which are 8.99 or 14.99.

    ADD ONS. Just having more than one item on a receipt. Not too complicated. Easy to attain if you're good at selling.

    PPP. This goes with the credit. And are pretty hard to attain. If a customer applies for a Kay card, or other Sterling account, they have the option to enroll in a plan that will protect their credit in case they die from a tree falling on them...or something like that... Most people will say no because it costs more money.

    SALES. Each day you have different sales goals. If you sell that much, then yay! If not, and you happen to be at a lower volume store where management will squander your sales because they have higher goals and will attempt to steal yours, then boo... it's harder to achieve. I worked in an environment where management constantly stole sales from coworkers. Not only that, but one manager believed that there should never only be one coworker on a sale...even if there was only one person working with them... So if you happen to sell a Tolkowsky 1 ct ring all by yourself, she would rering the sale, split it among all the other associates, including herself, just to teach you a lesson that everyone should be involved. I never understood her logic.....

    Other than that, you will have special events with outlandish sales goals. A normal day you are goaled 400... and at a special event, that turns into 5000. Good luck with that... it will make or break you.
    Oh commission depends on how well your store does... we only made half of one percent of anything we sold... not a lot if you make 8 bucks an hour as a base...

    Overall, if you want to maintain your sanity, go, please, go look somewhere else! There is a lot that happens behind closed doors that corporate does not see...

    Advice to ManagementAdvice

    District managers, please stop micro-managing every single store. Management, stop treating coworkers like grunts with no lives, calling us in on our days off because you made a mistake in scheduling or didn't hire enough people. Also, each manager runs their store different from the other... perhaps have a designated Sterling approach to running stores...? that would be nice, at least to avoid shock when floating from store to store as you often have us coworkers do...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Sales first, People LAST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager, Store Manager in Chicago, IL
    Former Employee - Assistant Store Manager, Store Manager in Chicago, IL

    I worked at Sterling Jewelers full-time (more than 5 years)

    Pros

    Good Benefits, Health insurance is very good. EVERY other aspect of working for this giant is a con though. CONS: They spend most of their time putting out fires at problem locations instead of building teams and relationships and developing people to foster change, they profile people with personality tests and go nuts about stupid things like a sign that an employee placed in the wrong window- they treat grown ups like children scolding and belittle them in front of other employees and customers. There is no culture, no structure, and people come LAST. I waited two years to write this so I would not be emotional but there is nothing good to say about this company, and I have worked for them in a multiple of states (3).

    Cons

    Assistant Managers are treated live slaves and store managers bartered like livestock. The company does not care about the talent and people that work at any location. The corporation creates "HOLIDAYS" or "special Events" because they think they are Halmark and create holidays that don't exist to make more sales. GREEDY GREEDY GREEDY They scare and intimidate people to get a sale at any cost, including integrity and threats...not a great atmosphere where they pit one against the other and MAKE PROMISES THEY HAVE NO INTENTION ON HONORING. I was the ONLY five of Five writer in the store consistently for all five years and my reward was a certificate that the paper wasn't even high enough quality to wipe with. If I could give Zero stars I would.

    Advice to ManagementAdvice

    District managers should ALL be fired, along with Vice Pesidents !!! They need to start from scratch with a new mindset of people first things second. Also they should offer quality products instead of the crap they are now trying to pass as high quality, their charms are a joke as are the quality of their H line pearls and their cheap tacky silver collections...without the higher end pieces they had in past years sales cant line up. you can not sell 49 dollar products to a hundred people to make up for a five thousand dollar piece that is no longer available., also lowering the guest credit line does not help. This is from someone that maintained a five of five for the five years I worked for the company, but had to leave because lies, broken promises and Failure of Sterling to meet any expectation I had for an employer. Ultimately this employer is a HUGE FAIL!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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