There are newer employer reviews for Sterling Jewelers
There are newer employer reviews for Sterling Jewelers

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Helpful (1)

Going in a great direction

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Sterling Jewelers full-time (More than 10 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

New ideas and innovation with the management structure.

Cons

Scheduling inflexible. Store management can be overworked with little work-life balance.

Advice to Management

Promotions should be based on overall ability to manage, staff, merchandise and protect company profits. Too much promotion based on sales ability only.

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  1. Helpful (4)

    Keep Looking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Sterling Jewelers full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The only pros that I found for working for Sterling jewelers are the discounts and the ability to take the DCA course. The jewelry discount is pretty amazing and was the only thing keeping me there... And it is the only reason why I rated Sterling 2 stars instead of 1.

    Cons

    Where do I begin? It's a dog eat dog world at Sterling. Sterling Jewelers prides itself on offering the 6 standards when it comes to customer service and sales. They are Sales, Credit, ESP which are extended service plans, Repairs, Add-ons, and PPP/payment protection plan. Every employee must meet the minimum percentage requirements and if not, then they will be harassed non stop until they are 6/6.

    CREDIT. All Sterling cares about is making their coworkers beg unwilling customers for credit applications. It gets to the point where they stop caring about the customers needs and wants and focus mainly on taking advantage of the poor people. I have worked in stores where coworkers and managers will trick customers into signing up for credit, just to achieve their 6/6 standards. If you happen to fall low on credit, be prepared to call your district manager every night explaining why you did not get a credit app, including a full credit app presentation. My manager even went to the extremes of calling employees in on their off days to attend 30 minute "credit training" sessions.
    It can become quite extreme, to the point you will want to beg a customer to fill out an app, just to avoid the manager's wrath.

    ESP. These are service plans you sale with jewelry purchases. They aren't too hard to sell. Really, if a customer cares about the jewelry, they will pay the additional fee for it.

    REPAIRS. These are external repairs... Every now and then you will have some little old lady stumble in with a ring in poor condition, stones missing, split shank, etc. You send it out for repair for her, have it fixed, she pays 300 bucks for it, and you smile and pat yourself on the back. However, most of the time, it's not like that. You will mostly receive watch batteries, which are 8.99 or 14.99.

    ADD ONS. Just having more than one item on a receipt. Not too complicated. Easy to attain if you're good at selling.

    PPP. This goes with the credit. And are pretty hard to attain. If a customer applies for a Kay card, or other Sterling account, they have the option to enroll in a plan that will protect their credit in case they die from a tree falling on them...or something like that... Most people will say no because it costs more money.

    SALES. Each day you have different sales goals. If you sell that much, then yay! If not, and you happen to be at a lower volume store where management will squander your sales because they have higher goals and will attempt to steal yours, then boo... it's harder to achieve. I worked in an environment where management constantly stole sales from coworkers. Not only that, but one manager believed that there should never only be one coworker on a sale...even if there was only one person working with them... So if you happen to sell a Tolkowsky 1 ct ring all by yourself, she would rering the sale, split it among all the other associates, including herself, just to teach you a lesson that everyone should be involved. I never understood her logic.....

    Other than that, you will have special events with outlandish sales goals. A normal day you are goaled 400... and at a special event, that turns into 5000. Good luck with that... it will make or break you.
    Oh commission depends on how well your store does... we only made half of one percent of anything we sold... not a lot if you make 8 bucks an hour as a base...

    Overall, if you want to maintain your sanity, go, please, go look somewhere else! There is a lot that happens behind closed doors that corporate does not see...

    Advice to Management

    District managers, please stop micro-managing every single store. Management, stop treating coworkers like grunts with no lives, calling us in on our days off because you made a mistake in scheduling or didn't hire enough people. Also, each manager runs their store different from the other... perhaps have a designated Sterling approach to running stores...? that would be nice, at least to avoid shock when floating from store to store as you often have us coworkers do...


  2. Helpful (1)

    Lots of backstabbing, but great discount!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Fairfax, VA
    Former Employee - Assistant Manager in Fairfax, VA

    I worked at Sterling Jewelers full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Great discount (sometimes up to 50% off regular price)
    - Most stores have very flexible schedules (during non-holidays and depending on Store Manager)

    Cons

    - A lot of backstabbing - Most will steal sales
    - A lot of emphasis on making 6 out of 6 goals (i.e. sales, add-ons, repair sales, insurance sales, payment protection plans, and credit card applications), many fired when not making sales goal during special events (diamond shows)
    - Be prepared to be blamed for stealing someone’s customers

    Advice to Management

    Make employees work together as a team. Give fair sales goals because some people are always on the floor making sales, while others with same goals are required to do daily merchandise piece counts, fix watch batteries (for $10), clean fingerprints on showcase, etc.


There are newer employer reviews for Sterling Jewelers
There are newer employer reviews for Sterling Jewelers

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