Stream Global Services

  www.stream.com
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2 people found this helpful  

educational

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service and Technical Support Representative  in  Dublin, Dublin (Ireland)
Current Employee - Customer Service and Technical Support Representative in Dublin, Dublin (Ireland)

Pros

-needed a job. and luckely, I immensely enjoy doing it.
-pleasant working environment.
-the recruitment experience was fantastic, an open day, very efficient, and to me was stress free, almost enjoyable. reflected an excellent image of the company.
-position is flexible, and they will do their best to accommodate you once you are offered a position.
-good support for your role .
-character and social skills builder.
-first step on the "IT" ladder.

Cons

due to the post's nature, it can be nerve wreaking , make sure that you strategically take your holidays...
service quality coaching is almost useless. you will know your call has been rated, you will rarely get any feed back, yet it will magically appear in your yearly appraisal.
if you do get a feedback, it will almost always be de-motivational.
if it wasn't for the instant gratification that I get directly for my effort with customers, I would have left long time ago.

Advice to ManagementAdvice

during the past year, significant improvement has been noticed. still more transparency is needed. specially in the coaching: give more power to the agents by allowing them -independently - to be able to access their coaching details online. those who do coaching need to expect more accountability of their scores. otherwise you might as well scrap the things and save your selves the salaries of those behind it.

a side from that, am really grateful for the opportunity of being part of an excellent organization like stream..

Recommends
Approves of CEO

Other reviews for Stream Global Services

  1. 1 person found this helpful  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It is a fun and warming, diversified environment that you can make a lot of friends at

    Cons

    A lot of politics and somewhat of a popularity contest for advancement

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    on average GOOD, though in my long term experience working there , I've had (very) good and ((very) bad experiences

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Mentor  in  Amsterdam (Netherlands)
    Current Employee - Mentor in Amsterdam (Netherlands)

    Pros

    International environment, motivated and pleasant collegues - relatively good career opportunities.

    Cons

    Streams motto once was to "embrace change". Some "changes" to embrace bring us straight back where we were half a year before.. or 2 years before. In itself not necessarily a con - not at all actually - , but some "realisation" and "selfknowledge" could not harm: Sreams current motto "employer of choice" is still a long term goal.
    Salaries of the SP's could be better (at least to the level of direct competitors)

    Advice to ManagementAdvice

    Stream's Global management should embrace the concept to "think global but act local"" a bit more.

    Approves of CEO
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