Stream Global Services

www.stream.com
There are newer employer reviews for Stream Global Services

 

Former Customer Technical Support Professional in Watertown, NY

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Technical Support Professional in Watertown, NY
Former Employee - Customer Technical Support Professional in Watertown, NY

I worked at Stream Global Services full-time (more than a year)

Pros

Easy to get a job there if you just starting out without experience
Easy to get promoted if you are a friend of a supervisor or upper management

Cons

Managers have little knowledge of the product and service. There is no upward mobility or promotions for a job well done in the company. High turnover of management that are mostly employees.. Frequent shift hour changes including days of the week hours in the day. Low pay.

Advice to ManagementAdvice

Treat your employee as a human being not a machine. Do more walking around and get to know the people that are on your team. Know the product and be available to help knowledge wise when needed,

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

410 Other Employee Reviews for Stream Global Services (View Most Recent)

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  1.  

    Good starter job. Limited upward mobility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Watertown, NY
    Former Employee - Technical Support in Watertown, NY

    I worked at Stream Global Services full-time (more than 3 years)

    Pros

    Enjoyable work if you like working with people over the phone. Pay OK for geographical location.

    Cons

    Management has little knowledge of product/service. Limited opportunities for upward mobility.

    Advice to ManagementAdvice

    Spend time getting to know your team. Spend time getting to know the Product/Service that the team supports.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    A Freak Show!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Phoenix, AZ
    Former Employee - Technical Support Representative in Phoenix, AZ

    I worked at Stream Global Services full-time (more than a year)

    Pros

    The only pro are the customers. They are the best customers I have ever worked with on the phone. I pray for a call to drop into my headset to escape the constant barrage of inappropriate conversations going on.

    Cons

    All you need is a fire breathing clown and a tight rope walker to complete the scene at this circus of a company.

    The managers or "TM's" don't hold anyone accountable. It's a completely hostile work environment where women are openly harassed and the "TM's" don't care even when someone complains about it. Employees get into verbal confrontations right on the call center floor while everyone else is on the phone. Foul language is constant. "F"-Bombs used all the time. Mostly men on the Apple side of the call center for some reason. Only a handful of women.

    Turnover is through the roof . Within the first two weeks of being on the phones we lost five reps for a variety of reasons.

    You can't have pen and paper on the floor because they are afraid employees are going to steal customer credit care information. You aren't allowed to go to the bathroom. If you do the time is deducted from your break. You can't have your cell phone on the floor and have to keep it in a locker in the hallway. If you are seen with your phone on the floor you are fired on the spot and walked out.

    Several of the men I work with reek of booze. Another was going on and on about people from work following him home and standing outside his bedroom window talking about him. Five or six reps on the floor can't drive due to having their licenses revoked from DUI. I can only speculate what causes most of the other men to have red blood shot eyes.

    They are consolidating call centers and just moved their HQ from Boston to Eagen Minneapolis. Moves like this are done for financial reasons...tax rates are much higher in Boston than in Eagen. Employee wages are lower. Health care costs are lower.

    Stream, which was listed on the AMEX exchange until it went private earlier this year, posted a loss of $24 million in 2011, compared to a loss of $53 million for the prior year, according to SEC documents. Its revenue for 2011 was up 6 percent to $847 million, up from $800 million in 2010.

    Usually when a company goes private they are either in the process of merging with another company or such financial instability that they can't afford the costs involved with being a publicly held company. Either way, it's not a good sign.

    Advice to ManagementAdvice

    Stop pretending to be managers and start managing. It's time to stop going through the motions and start managing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Stream Global Services

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