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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Representative in Beaverton, OR
Former Employee - Technical Support Representative in Beaverton, OR

I worked at Stream Global Services full-time (more than a year)

Pros

Good Product - I loved being able to talk video games all day
Fun co-workers - My teammates were great
A few decent managers - My immediate manager was great, too bad he was only there during my shift about 30% of the time

Cons

Pay- I was there over a year and left making the same amount I did when I started despite being "promoted" to other areas of service. The pay is already well below other call center jobs in the area. I was actually making more money while I was receiving unemployment benefits from Netflix than I did working for Stream!
Benefits/HR - The benefit plan offered isn't that great and their HR department is a hot mess. I left 9 months ago and am STILL working with them to sort out issues that were supposed to be fixed in January (They recorded the wrong SS# for me DESPITE having a copy of my card on file!)
Structure/Consistency - I was "demoted" from my specialty role due them not providing me with adequate training yet they demoted me the same day I was training another agent for that very role they demoted me from! AND THEY HAD ME CONTINUE TRAINING HIM FOR THE REST OF THE WEEK! When I returned to work the next week, I was raised back up again however I didn't receive any additional training the week I was demoted. Are you confused? I was!

Also, this is a job where you are just a number. The majority of your call coachings will come from people in the Philippines whom you will never meet or chat with.

Advice to ManagementAdvice

Happy employees = less attrition = less training of new people = more money. Why not just pay the employees you have more to keep them then to keep training hordes of new people?

Doesn't Recommend
Neutral Outlook
No opinion of CEO
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  1. Pay is decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX

    I have been working at Stream Global Services full-time (more than 3 years)

    Pros

    Must admit that my pay rate is good and acceptable

    Cons

    Management skills and hiring scheme is extremely suspect........ If you are from Asia (India, etc) then you have a great job career....... if not? well, go to work there and find out how bad it can be. my manager is now from somewhere in India and is difficult to work with; believe purposefully.

    Advice to ManagementAdvice

    Better oversight of local managers MUST be leveraged. Hiring policy of experience vs. ethnicity is unbelieveable.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Beaverton, OR
    Former Employee - Anonymous Employee in Beaverton, OR

    I worked at Stream Global Services full-time (less than a year)

    Pros

    The company is much like any other call center in the area, its easy to get hired as long as you have a pulse and you can type some what effectively. They are pretty straight forward with their attendance policy and hold to it no matter what. You get the points, you get fired, so you know what to expect right from the beginning.

    Cons

    pay too low for what you do, managers play favorites, too many cliques, people don't shower enough. Split days off is hard to maintain for an extended period of time.

    Advice to ManagementAdvice

    Give people two days off in a row and they will probably be more likely to stay

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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