There are newer employer reviews for Stream Global Services

1 person found this helpful

Better Fit In Their Box!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Tier II Technical Support in Watertown, NY
Former Employee - Tier II Technical Support in Watertown, NY

I worked at Stream Global Services full-time (more than a year)

Pros

Rapid Advancement for those who are willing to put in the hours/work, cute "perks" like an on-site cafeteria, pool table, internet cafe. Fun to talk and work with people all over the world! Depending on the contract, possibly excellent opportunities after leaving.

Cons

-Poor enforcement of hygiene/dresscodes means some employees are to put it nicely "fragrant"- hope and pray you don't get seated next to the "smelly kid!"
-Troublemakers or ne'er do wells are often not disciplined and it is difficult to get rid obvious repeat offenders due to the need to keep bodies in seats.
-Terrible, terrible knowledge of the the Americans with Disabilities Act. Be prepared to fight tooth and nail with HR to keep your job if you need anything remotely resembling special accommodation. Come armed with plenty of documentation.
-Our contract did as much work (and much, much more in many cases) as the company that outsourced us to Stream, and yet we were paid a fraction, and with the same meager benefits as the contracts that ahem, assisted with satellite radios and DVD rentals. We were rarely acknowledged for the help we gave to fortune 500 companies, save for a "special" tiny break room with a coffee machine we were allowed to use on our 15 minute breaks.

Advice to ManagementAdvice

A little positive reinforcement goes a long way. Enforce all the rules, or none.

Recommends
Neutral Outlook
No opinion of CEO
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  1. 1 person found this helpful

    It's A Fun Job & Co-Workers Are Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Save Desk in Phoenix, AZ
    Current Employee - Save Desk in Phoenix, AZ

    I have been working at Stream Global Services full-time (less than a year)

    Pros

    Here in Phoenix, Arizona its a job albeit a low paying ( $10 per hr ) but at least your earning a paycheck in this economy. Depending on the contract, you can earn commission varying between $200-$400 per pay check. They do offer spiffs such as gift cards and cash bonuses just to name a few. Our location has massage chairs, game room with computers ( Internet ), big screen TV ( Movies ) and an Xbox. Once a month, a vendor comes in and offers free 10-15 minute chair massage. Every Friday is movie, popcorn and sports jersey day. Decent break room with big screen TV, microwaves, ice machine and filtered water plus vending machines and refrigerators. Lots of overtime available so you can make decent money between your wage, commission and overtime but remember you will work hard and if you don't it will reflect in your paycheck.

    Cons

    The cons are really few because they lay out all the expectations several times between their initial interaction with you all the way through training so if your paying attention you should know what to expect from Stream as a company. However, for the amount of work that one does especially in the Saves Desk Program the starting wage should be at minimum $12 per hour but again they do offer spiffs ( Cash Bonuses etc ) so if one were to work hard I would say the compensation is fair.

    Advice to ManagementAdvice

    Management needs to find a way to compensate their hard workers better ( Raises ) so that they can retain quality people. Turnover is a hot mess and the quality of people can at times lack professionalism. Stream spends A LOT of money to train employees prior to hitting the production floor including all costs associated with hiring such as drug tests and background checks. That money could be better spent on compensating your quality and hard workers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Great place for the experience and travel..nothing more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in Watertown, NY
    Former Employee - Trainer in Watertown, NY

    I worked at Stream Global Services full-time (more than 5 years)

    Pros

    Once you are past the entry level stuff. You can really get some great experience.

    Cons

    I want to preface this with all of these comments are related to the company in 2009. They have since then change most of their managers. In a small town, you get the small town mentality. Not very open to different sexual orientation as a company. They try to come off as "we support you", but when a Training Manager tells someone they will not go any further because of their sexual orientation that really makes a statement to me. Also, the promotion process is kind of paper thin. When you work your hardest and do very well in your position and get passed up because the other guy had a better "image" it really makes you question how other managers got their position and if they were the best fit.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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