Stream Global Services Employee Review

Former Employee – worked at Stream Global Services full-time for more than 3 years

Pros – Easy to get hired when they need people, but hardly worth your time unless you are desperate.

Cons – It's a call center job so you have to deal with angry customers and you get the absolute minimum amount of break time. Wages were very low compared to other technical support jobs and they played games with the so called "commissions" that turned out to be treated like bonus' and were often denied for lame reasons. Supervisors where often rude to new techs on two different contracts I worked on. Managers were nice for the most part but would give almost no flexibility on the company policies no matter how ridiculous. I was told that because just one person complained out of 600 calls that I needed improvement and was threatened with termination if 2 out of 600 complained. Even if the customers complained about something not in the techs control it was still somehow the techs fault. They wouldn't even throw out a negative survey when the customer mentioned somebody else by name that had given poor customer service. Those who survived for as long as I did cheated and openly admitted to it even at the supervisor level. They avoided customer surveys by not documenting the call or just gave customers things they were not entitled to normally. Tried to bring this to the attention of management via anonymous survey (once in a year) but they did nothing. When I asked management for a suggestion box I was flatly denied. Even tho I worked weekends, late nights and holidays for them, when they didn't need as many people on the contract they started to treat us even more poorly and changed some of our schedules to the least desirable of all, in what I suspect was an attempt to get rid of us without laying us off. When I complained about how unhappy I was with the new schedule change to the floor manager, the person making the schedule and my direct manager I received absolutely no official response to my emails. I should have hired a lawyer and researched hostile work environment before I left so I could quit and get unemployment. WORST company I have ever worked for. Nobody was very happy with their job there, even managers. No raises even if you make supervisor. Poor cleaning in the Beaverton Oregon building with only one janitor for over 1000 people. Lack of parking so as a new hire you will be shuttled into work.

Advice to Senior Management – UPPER management: Stop treating your employees like garbage. Take calls for 8-10 hrs and see what real work is like.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company