Stream Global Services

  www.stream.com
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376 Employee Reviews (View Most Recent)

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Most positive environment I have ever worked in!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Eagan, MN
Current Employee - Anonymous Employee in Eagan, MN

Pros

Professional, supportive, friendly, "positive" work environment. Promotes from within; career development, and advancement opportunities.

Cons

Training is focused primarily on the "product" knowledge base; not enough time spent on computer applications, navigating between, and learning the programs. Average starting pay in the Twin Cities, for the call center industry, is over $13.00 an hour; considerably higher than the starting wage at Stream, $11.00 per hour.

Advice to ManagementAdvice

More hands-on learning, regarding the practical aspects (computer applications and scripts & flows) through role playing, tutorials, exercises, and through mock calls, before going "live".

Recommends
Positive Outlook
No opinion of CEO

Other reviews for Stream Global Services

  1. 1 person found this helpful  

    Incredibly depressing environment, but fairly laid-back and easy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Technical Support  in  Tampa, FL
    Former Employee - Enterprise Technical Support in Tampa, FL

    Pros

    Training is sufficient and fun, most seniors and team managers are sufficiently helpful, incredibly diverse and knowledgable workforce.

    Cons

    Upper management seemed disconnected, unstable, and occasionally toxic. Reliant upon lots of antiquated software, which fails frequently.

    Advice to ManagementAdvice

    Listen to your employees, provide more opportunities for REAL advancement (not token, uncompensated promotions), and reward representatives who meaningfully contribute to the efficiency of operations.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Typical call center environment

    Former Employee - Customer Service Representative  in  Rio Rancho, NM
    Former Employee - Customer Service Representative in Rio Rancho, NM

    Pros

    Able to make decent money through bonuses if you're a natural salesperson.

    Cons

    Very little training for main application and needed to learn on the job. Most training covered applications rarely used. After two months on the actual job, only 10 were left out of 26 in the training class.

    Advice to ManagementAdvice

    Better training on actual application and features the job covered.

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