There are newer employer reviews for Stream Global Services
There are newer employer reviews for Stream Global Services

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Call centers are not for me

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retention Call Center in Rio Rancho, NM
Former Employee - Retention Call Center in Rio Rancho, NM

I worked at Stream Global Services full-time (Less than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

The training class was fun, met some cool people, break room was nice, everything was cool but the actual job.

Cons

Job sucks, angry customers and outdated/unorganized systems. Unprofessional work environment. Favoritism, kids are promoted to supervisors just because the company is desperate. Agents tend to tell customers that a problem is fixed but it is left for the next agent to deal with. Customers are often endlessly transferred from agent to agent and remain on hold for very long making them angrier and angrier. Everyone smokes and hates their jobs. The morale was terrible.

Advice to Management

Upgrade systems and make them easier to use. Treat people fairly. Make everything more streamlimed.

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  1. Experience Was ok based on getting to meet new people over the phone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Call Center in Phoenix, AZ
    Former Employee - Retention Call Center in Phoenix, AZ

    I worked at Stream Global Services full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay is good and the job is quite easy you just gotta know how to go above and beyond

    Cons

    Environment is not so good its like high school all over again you have co workers starting rumors about you for no reason etc

    Advice to Management

    Tighten up on yall manager selection some are very unprofessional


  2. Helpful (1)

    Relaxing, unhelpful, conniving, and then disturbing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSA II in Phoenix, AZ
    Former Employee - TSA II in Phoenix, AZ

    I worked at Stream Global Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get paid. You are pretty much on your own. You have help on your computers and Team Managers. You have access to product for technical use. The client's info is secure. You can get day's off. Casual dress code with no t-shirts or shorts. Bonuses. Plenty of work to keep you busy!

    Cons

    You get paid very little. You are pretty much on your own most of the time except when they listen to a call and nail you for petty stuff. You have help on your computers and Team Managers but it is not all that great and TM's tell you to handle it. You have access to product for technical use but it really doesn't help a newbie. The client's info is secure meaning you leave pens, paper phones, everything except your clothing and shoes in a locker that you have access only three times throughout the day. You can get days off, rarely a holiday, depending on the stupid point system and family emergencies are not for this place. Casual dress code with no t-shirts or shorts but a lot of hoochie mamas and hairy chests out an about with bling and nasty perfume and cologne stifling the air. Bonuses are dependent on all 500+ employees (3-5 different outfits) making 90+% quotas and customer surveys throughout the whole location. Plenty of work to keep you busy or make you quit! Turnover/attrition rate is high at all sites!

    Advice to Management

    Show you care and show you have a pair to the management! Need a CEO that cares about employess, clients, and atmosphere not about the money or the quotas! Bring back individual bonuses and use the training money for the employess. The training is good only on using the computers and should only last 2 weeks. Use the training money to keep the awesome Tech reps!!! What was disturbing was an employee's mother had passed away and he used up his points and days off (he also had a medical condition) AND was denied a day off. He took it off, was put on suspension, and he just left the company a week later anyway! Heartless, get rid of that stupid points system! Leave a pen and 5 pieces of paper on the desk for employees. Let the Team manager take the papers written on and dispose of properly. If papers are missing torn pieces then bring attention to the rep. I did like no phones inside the work areas!


There are newer employer reviews for Stream Global Services
There are newer employer reviews for Stream Global Services

See Most Recent

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