There are newer employer reviews for Stream Global Services
There are newer employer reviews for Stream Global Services

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Call centers are not for me

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retention Call Center in Rio Rancho, NM
Former Employee - Retention Call Center in Rio Rancho, NM

I worked at Stream Global Services full-time (Less than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

The training class was fun, met some cool people, break room was nice, everything was cool but the actual job.

Cons

Job sucks, angry customers and outdated/unorganized systems. Unprofessional work environment. Favoritism, kids are promoted to supervisors just because the company is desperate. Agents tend to tell customers that a problem is fixed but it is left for the next agent to deal with. Customers are often endlessly transferred from agent to agent and remain on hold for very long making them angrier and angrier. Everyone smokes and hates their jobs. The morale was terrible.

Advice to Management

Upgrade systems and make them easier to use. Treat people fairly. Make everything more streamlimed.

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  1. So bored

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Pays higher than most call centers

    Cons

    I have experience but I am starting at the bottom.


  2. Terrible Compensation for Complex Position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Beaverton, OR
    Current Employee - Customer Service Representative in Beaverton, OR

    I have been working at Stream Global Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    No weekend Schedules for some contracts

    Cons

    Compensation Terrible for skill level

    Advice to Management

    Pay employees more for complex know how positions like Tech Support for Intuit


There are newer employer reviews for Stream Global Services
There are newer employer reviews for Stream Global Services

See Most Recent

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