There are newer employer reviews for Stream Global Services

1 person found this helpful  

meh

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Tampa, FL
Current Employee - Anonymous Employee in Tampa, FL

I have been working at Stream Global Services

Pros

good atmosphere most of the time

Cons

benefits and lack of communication between management and agents and also the playing of favoritism within the company

No opinion of CEO

393 Other Employee Reviews for Stream Global Services (View Most Recent)

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  1. 4 people found this helpful  

    Worst place I've ever worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support Professional II in Beaverton, OR
    Former Employee - Technical Support Professional II in Beaverton, OR

    I worked at Stream Global Services

    Pros

    Your paychecks come on time, except the one time when the bank wouldn't honor Stream's paychecks because there was no money in their account (?!). Hours are pretty steady, so you are guaranteed 40 a week. Casual attire is nice, and if you're looking for a short-term job it will definitely fill your needs. There is also a good mix of diverse people working here.

    Cons

    Employees who have been there the longest are being shuffled out the door before raises are reinstated for the first time in three years. Many employees have been there 2-3 years without ever seeing even a review past their 90 days, and there is no benefit to seniority whatsoever as the turnover rate is so high that more people can just be hired to replace you.

     Promotions go to whoever is the most attractive or popular at the time with little to no regard for actual performance and no communication during the process - multiple people were not given an interview for a position they had been performing without title or paygrade for the entire launch of a new contract. The metrics focused on are often entirely out of agent control and therefore multiple people lose their jobs through no fault of their own.

    The attendance policy is strict enough that many people come in dangerously ill, thus infecting everyone else and impacting productivity much more than if they were allowed to take the day off. Team managers are overworked and often put in 60-80 hour weeks just to pull their basic workload, with little to no training on how to do it. At multiple points throughout the day, there were queues of 300+ calls waiting, adding to stress all around.

    Basically, if you are looking for somewhere to stay long-term and advance, this is not the place for you. It is definitely a job rather than a career.

    Advice to ManagementAdvice

    Take a good step back and look at what is going on on your floor. If people are as dissatisfied as they have been for the years I was there, something needs to be changed. Look at your employees as people rather than numbers that are easily replaced.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Team Manager in Phoenix, AZ
    Current Employee - Team Manager in Phoenix, AZ

    I have been working at Stream Global Services

    Pros

    Benefits
    Competitive Pay
    Game Room
    Massage Chairs
    Internet cafe

    Cons

    No communication between sites
    overlapping job responsibilities

    Advice to ManagementAdvice

    Focus on associates

    Recommends
    No opinion of CEO
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