There are newer employer reviews for SuccessFactors
There are newer employer reviews for SuccessFactors

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Helpful (6)

Doesn't deliver on the hype

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Platinum Customer Success Advocate in Boston, MA
Current Employee - Platinum Customer Success Advocate in Boston, MA

I have been working at SuccessFactors

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

Colleagues are generally pretty good people. Location (for Boston office) is great.

Cons

Managers always assume the worst of CSAs and micro-manage. Salary isn't what it should be and significant raises are given to a select few who put in 50-60 hour work weeks, despite the company claiming they don't want you to have to do that. They put you in a position where you need to put in 50-60 hours in order to get rated well. Managers (particularly second level) do not treat all fairly, and rarely are job openings posted to others and are instead given to hand-picked individuals. Managers never concede anything in a discussion about a particular issue. It's their way or the highway 100% of the time. Opportunities for career advancement are limited. Back-stabbing and politcking is absolutely the name of the game. Executive management is fleeing the company in droves. This is not a comforting place to work.

Advice to Management

Stop focusing on busy work. Employees have enough work on their plates without having to worry about documenting whatever the big flavor of the month is for second level manager. Learn to accept criticism and understand that (to your shock), sometimes employees can be right about a situation. Push back on your managers when requests come in that just don't make sense for the team. Trust your employees. Better raises.

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  1. Helpful (4)

    Difficult growing pains leaves company with much to be desired.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services Consultant in Boston, MA
    Current Employee - Professional Services Consultant in Boston, MA

    I have been working at SuccessFactors

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Very flexible work days and ability to work from home.
    Time off is granted when requested
    Office is nice
    Colleagues are really amable

    Cons

    Acquisitions are painful and many employees are left with much ambiguity as to their role, lack of direction, career path and/or growth and even opportunity to prove themselves
    Lack of consistency in communication or managing decisions
    Do not "drink their own champagne"
    Imbalance in work distribution- some organizations such as Customer Support are overworked and understaffed and others like Professional Services leaves many with little work to do.

    Advice to Management

    You are a HRIS leader and your top product is Performance and Goal Management-- this tool should be used to do a deeper evaluation of ALL employees which should include your Management team including 360 reviews. There are a lot of a**holes occupying higher level positions and yet nothing is done about this but the impact it has on your workforce is higher turnover. People want to believe the dogma you are selling but when they have no sense of security in their position because of managers keeping them down- then they look elsewhere for opportunities.

  2. Hire some leaders

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    I have been working at SuccessFactors

    No opinion of CEO
    No opinion of CEO

    Pros

    Great people who work hard, casual environment, cool projects, passion for the work. Fun place with great benefits.

    Cons

    This place is run sort of like high school, where the popular kids get all the attention and accolades and promotions. Everyone (even the popular kids) have way too much work on their plates. Forecasting includes no bench time and the best employees get burned out because they care so much.

    Advice to Management

    Hire more people and create some repeatable processes.

There are newer employer reviews for SuccessFactors
There are newer employer reviews for SuccessFactors

See Most Recent

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