SuccessFactors

www.successfactors.com
There are newer employer reviews for SuccessFactors

3 people found this helpful  

Leadership is out of touch

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Program Manager in South San Francisco, CA
Current Employee - Program Manager in South San Francisco, CA

I have been working at SuccessFactors full-time (more than 3 years)

Pros

The compensation and benefits at the company are pretty good. There are people who work here who are amazing and make it a good place to work. There are some career opportunities because of the size of the company.

Cons

So many changes have led to poor communication and very bad decisions. The continual hiring of people outside the company rather than looking to promote people inside the company has led to a significant culture change that is negative. Those who have been hired into leadership are out of touch with those who are doing the actual work. We have a lot of managers but not a lot of real leaders. People are disgruntled and dissatisfied.
There is VERY little real training outside of the Sales team. The Leadership team talks about training constantly but will not invest ANY money in training or resources.

Advice to ManagementAdvice

Get dirty. Go talk to the people who are actually doing all the work, not those who are managing them and are feeding you the "corporate" cliches. Be concerned about your managers. So many new managers have little or no people experience are are doing a poor job of managing their staff. Decisions are being made in the best interests of the managers career not the best interest of the company. Put your money where your mouth is. Stop talking about training and then never delivering on good training programs. The customers are the ones suffering for lack of training, bad management decisions, and inefficiencies. Stop listening to people that you are hiring from other companies who know nothing about how this company works. Listen to those who have worked her and know the real truth about what is going on.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

236 Other Employee Reviews for SuccessFactors (View Most Recent)

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  1. 2 people found this helpful  

    Dynamic Environment = Lots of problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services Manager in Arlington, VA
    Current Employee - Professional Services Manager in Arlington, VA

    I have been working at SuccessFactors full-time (more than 5 years)

    Pros

    Flexible schedule, work from home opportunities, autonomy

    Cons

    Inter-departmental issues. NO ONE takes ownership and PS is left holding the bag. Upper management knows there are issues but ignores them - weak executive management doesn't address the key frustration with why people hate it here. Lack of accountability and ownership among departments; no one is focused on working together to fix issues.

    Advice to ManagementAdvice

    Pay attention to death by 1000 papercuts - that's causing your smart employees to burn out. Don't let people get away with ignoring issues until they are escalated to the CEO.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Exciting ride!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SuccessFactors

    Pros

    Great compensation that is extremely competitive in the software industry. The people here are passionate and love to win, it really seems like everyone, from legal, finance, and even internal HR, is behind sales. The overall culture is exciting.

    Cons

    They are working hard to ensure customer service is at the same level as the technology, but it can be problematic for an employee to seek answers on behalf of clients.

    Advice to ManagementAdvice

    Arm the field sales with the abilities to assist existing clients beyond just saying "create a case"

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for SuccessFactors

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