There are newer employer reviews for SuccessFactors
There are newer employer reviews for SuccessFactors

See Most Recent

Helpful (1)

Need Better Customer Service

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in South San Francisco, CA
Former Employee - Anonymous Employee in South San Francisco, CA
Recommends
Neutral Outlook
Approves of CEO

I worked at SuccessFactors full-time (More than 3 years)

Pros

Every company could use this kind of technology. Great work space and very intelligent coworkers.

Cons

In my opinion, customer service was sacrificed for growth and now the customer experience is often poor. Small issues continue to get overlooked and never get fixed. Competition has caught up and true innovation has slowed.

Advice to Management

Pay attention to the little things and focus more on customer (and employee) retention.

Other Employee Reviews for SuccessFactors

  1. Helpful (1)

    High hopes then business as usual

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in South San Francisco, CA
    Former Employee - Program Manager in South San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SuccessFactors full-time (More than a year)

    Pros

    Lots of promise when I joined - we were driving Cloud for SAP. Very exciting to be a part of that. Working with smart people who know how to get things done. Amazing new office with all the perks. Interesting, varied work. Felt that my contributions were valued.

    Cons

    Everything changed when Lars left the company. A long period of assurances from senior management both at SuccessFactors and SAP, but little action as key people ran for the door. When the dust settled, things were very different as SAP exerted more and more influence. The "transparent" culture turned out to be not so transparent after all. And, very disappointed to see that despite having products that purport to help people work differently, the day to day business behaviors were pretty much like every other company I've worked for.

    Advice to Management

    Make faster decisions - you let too many people get away while you were figuring out what to do


  2. Interesting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Palo Alto, CA
    Former Employee - Regional Sales Manager in Palo Alto, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SuccessFactors part-time (More than a year)

    Pros

    time-off policies, freedom plan, unlimited vacation

    Cons

    office culture, delegate, push to others

    Advice to Management

    Find a new job


There are newer employer reviews for SuccessFactors
There are newer employer reviews for SuccessFactors

See Most Recent

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