There are newer employer reviews for SuccessFactors

 

Need Better Customer Service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  South San Francisco, CA
Former Employee - Anonymous Employee in South San Francisco, CA

I worked at SuccessFactors full-time for more than 3 years

Pros

Every company could use this kind of technology.
Great work space and very intelligent coworkers.

Cons

In my opinion, customer service was sacrificed for growth and now the customer experience is often poor. Small issues continue to get overlooked and never get fixed. Competition has caught up and true innovation has slowed.

Advice to ManagementAdvice

Pay attention to the little things and focus more on customer (and employee) retention.

Recommends
Neutral Outlook
Approves of CEO

213 Other Employee Reviews for SuccessFactors (View Most Recent)

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  1.  

    High hopes then business as usual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  South San Francisco, CA
    Former Employee - Program Manager in South San Francisco, CA

    I worked at SuccessFactors full-time for more than a year

    Pros

    Lots of promise when I joined - we were driving Cloud for SAP. Very exciting to be a part of that. Working with smart people who know how to get things done. Amazing new office with all the perks. Interesting, varied work. Felt that my contributions were valued.

    Cons

    Everything changed when Lars left the company. A long period of assurances from senior management both at SuccessFactors and SAP, but little action as key people ran for the door. When the dust settled, things were very different as SAP exerted more and more influence. The "transparent" culture turned out to be not so transparent after all. And, very disappointed to see that despite having products that purport to help people work differently, the day to day business behaviors were pretty much like every other company I've worked for.

    Advice to ManagementAdvice

    Make faster decisions - you let too many people get away while you were figuring out what to do

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager  in  Palo Alto, CA
    Former Employee - Regional Sales Manager in Palo Alto, CA

    I worked at SuccessFactors part-time for more than a year

    Pros

    time-off policies, freedom plan, unlimited vacation

    Cons

    office culture, delegate, push to others

    Advice to ManagementAdvice

    Find a new job

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for SuccessFactors

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