SuccessFactors

  www.successfactors.com
  www.successfactors.com
There are newer employer reviews for SuccessFactors

 

No work life balance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Individual Contributor in South San Francisco, CA
Former Employee - Individual Contributor in South San Francisco, CA

I worked at SuccessFactors full-time (more than 3 years)

Pros

Free food, nice offices, all employees get iPads, cell phones, lots of flexibility for remote workers

Cons

They give you cell phone and Ipad and allow working remote because they want to be able to contact you 24x7; no work/life balance. They are part of SAP

Advice to ManagementAdvice

You blew it by being acquired by SAP

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

230 Other Employee Reviews for SuccessFactors (View Most Recent)

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  1. 1 person found this helpful  

    Need Better Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in South San Francisco, CA
    Former Employee - Anonymous Employee in South San Francisco, CA

    I worked at SuccessFactors full-time (more than 3 years)

    Pros

    Every company could use this kind of technology.
    Great work space and very intelligent coworkers.

    Cons

    In my opinion, customer service was sacrificed for growth and now the customer experience is often poor. Small issues continue to get overlooked and never get fixed. Competition has caught up and true innovation has slowed.

    Advice to ManagementAdvice

    Pay attention to the little things and focus more on customer (and employee) retention.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great place for a hunter sales professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager
    Current Employee - Regional Sales Manager

    I have been working at SuccessFactors full-time (more than an year)

    Pros

    The suite of products is exceptional, and the investment in development and localization is massive and differentiating. Sales Management is outstanding; among the best that I've come across. Peers and collaborators are empowered and excited and it reflects in customer experience. Unique solutions to protecting SAP HRIS customer spend by migrating to SuccessFactors solutions.

    Cons

    Marketing and Lead Generation is non-existent. Individual products are commodities with niche' competitors selling at a much lower price. Selling to existing customer is challenging due to absolutely awful customer support. Former 'go-it-alone' strategy, followed by a new 'SAP first' attitude, has lead to a weak technology partner community and limited relationship with 3rd parties.

    It is no longer SuccessFactors; it is SAP. The culture has changed. The focus is the Global Enterprise and protecting install SAP customers from Workday and Cornerstone. Little to no investment is made into net-new accounts, and land-and-expand model is discouraged.

    Advice to ManagementAdvice

    Workday, Cornerstone On Demand, and other niche' competitors have earned their place with enterprise customers through execution in niche' and smaller markets. Customer satisfaction, references, and a stellar reputation for customer success are key to their marketing model. They apply the fundamentals of Geoffrey Moore's, 'Crossing the Chasm' to market development/penetration, and are out marketing you as a result. Invest in the acquiring more new customers and ensuring referencability.

    Prospects and customers no longer know your brand. Invest heavily in messaging: advertizing, direct marketing, community, and social. It requires more than account coverage by sales teams. They are not doing it for you.

    When it comes to Support, get better or get beat. Develop your triage models, tiers, and SI's.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for SuccessFactors

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