There are newer employer reviews for Suddenlink Communications

3 people found this helpful

Shameful Human resources Practices

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative-technical Support in Tyler, TX
Former Employee - Customer Service Representative-technical Support in Tyler, TX

I worked at Suddenlink Communications full-time (more than 3 years)

Pros

Laid back atmosphere, excellent pay and benefits, good people to work with

Cons

high rollover rate with employees, will fire you for anything, do not follow thier own procedures for termination, no program to help employees learn thier job better

Advice to ManagementAdvice

Training should be more incompassing, and supervisors should be more open with team members as far as performance and score cards, supervisors should be held more accountable for the failures of their teams.

Doesn't Recommend
Negative Outlook
Approves of CEO
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  1. 2 people found this helpful

    Not a bad experience...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Greenville, NC
    Current Employee - Technical Support in Greenville, NC

    I have been working at Suddenlink Communications full-time (less than a year)

    Pros

    opportunities for commission, they do little things for employees that boost morale, decent benefits.

    Cons

    tech support and billing reps are required to offer, offer, offer, and sale, sale, sale ... which gets kind of annoying. I took the tech support position thinking I would be assisting and learning technical support skills, wrong, I'm a salesman and billing rep who helps fix internet, cable, and phone issues.

    Advice to ManagementAdvice

    Technical Support should be allowed to sell products and not be forced to sell products. You won't keep good IT or Tech Support people for very long because they want to assist with technical issues not be forced to sell.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful

    Biased, Favoritism, Nepotism, Lies, Yuck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Georgetown, TX
    Former Employee - Sales in Georgetown, TX

    I worked at Suddenlink Communications full-time (less than a year)

    Pros

    Free cable and internet were pluses when you have time to use them. Outside sales gives you some flexibility.

    Cons

    Local sales office run like it is owned by one person who basically controls all the decent leads and then also slants reviews of you up the management chain however the likes. Little opportunity to actually make any kind of decent money. Management always riding you for more or belittling your honest efforts as unsatisfactory. Micro management.

    Advice to ManagementAdvice

    Get your heads out of your ***es

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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