73 Employee Reviews (View Most Recent)

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7 people found this helpful  

Working at SugarCRM is like being mugged on the way home from work, EVERYDAY!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee  in  Cupertino, CA
Current Employee - Anonymous Employee in Cupertino, CA

I have been working at SugarCRM

Pros

They would bring in food quite frequently

Lots of talented people around to learn from

Product was descent but not great

Cons

The politics within this company are absolutely ridiculous. Friends of managers were promoted and praised. Regular guys were worked to death and never given an inch. Also, nepotism is rampant, there are several nephews\brothers etc...working for the company. These people are also given preferential treatment.

Management has no desire to praise, encourage or otherwise reward anyone.

This company is bent on selling the company and whoa be to you if you are standing in the way. People are routinely thrown under the bus, even executives. I saw 40% of the staff fired or laid off during my two years there, even though revenues were steadily rising.

Advice to ManagementAdvice

I really don't know where to begin. Start hiring managers who know what they are doing.

Doesn't Recommend
No opinion of CEO

Other Reviews for SugarCRM

  1. 2 people found this helpful  

    Fun company, great product, could use better guidance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cupertino, CA
    Former Employee - Anonymous Employee in Cupertino, CA

    I worked at SugarCRM

    Pros

    - fun, energetic people
    - really great product
    - lots of cross-functional communication

    Cons

    - always felt like the company was up for sale
    - leadership seemed self-absorbed, willing to "throw folks under the bus"
    - upper management didn't seem to have much regard for the working managers

    Advice to ManagementAdvice

    I hear they got rid of John, but still not much better. Remember that your people are greatest resource, and treat them with the respect they deserve.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Inside Sales Executive  in  Cupertino, CA
    Former Employee - Senior Inside Sales Executive in Cupertino, CA

    I worked at SugarCRM

    Pros

    when joining this start-up, sky was the limit and the ability for growth was possible. Organization of team while sales staff was very small was well defined with territory assignment and deal size, etc.

    Cons

    Changes to sales territories, deal size, etc. occurred quarterly making it difficult to grow pipeline as accounts would be transitioned to new reps leaving customers confused to why they were suddenly dealing with different reps after working months with their point of contact. Unfair territory assignment not based on performance. Too many layers of management within the sales team, each contradicting one another, thus creating an divided environment. Favoritism within sales organization (not performance based). Inability to provide true round robin lead assignment.

    Advice to ManagementAdvice

    Management is ever changing within Sales org., no clear direction. Ever changing metrics for rules of engagement change constantly and have greatly reduced the inside sales role.

    Doesn't Recommend
    No opinion of CEO
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