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There are newer employer reviews for Sun Life

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I am an experienced medical sales rep looking to get back in medical sales.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Financial Advisor in Toronto, ON (Canada)
Current Employee - Financial Advisor in Toronto, ON (Canada)

I have been working at Sun Life full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Can build your own business

Cons

This retail sales and I prefer B2B sales in the medical field.

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  1. Helpful (4)

    It'll eat your soul

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sun Life full-time (More than a year)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    It offers a competitive salary. Working Monday to Friday, no later than 8 pm. And fun coworkers which can make it a good time between calls.

    Cons

    Sun life has unrealistic expectations of what should occur during a call and how long it should take. One of their primary focuses is average call handle time. They expect the average call to take 5 minutes. During these 5 minutes, you must properly authenticate the caller, resolve the reason of their call and any future questions so you have a first call resolution, then find a way to shoe horn in a sale. Coverage for massage? How about a financial review. The internal quality review seems to change what they view on a weekly basis, making it difficult to receive the expected 100%. You are strongly graded on external quality reviews and forced to explain how the call could have been improved even if your manager admits there was nothing you could have done and the caller was upset by a previous call. However you still should have magically improved their previous experience Overtime is frequently requested and often added to your schedule without your consent. When speaking to managers, they will inform you that it is mandatory however when speaking to HR they will tell you it's not. No matter who you speak to, it will be added at a moment's notice and required to be worked. Even changing your schedule when you aren't there to view the update. The call centre has an extremely high turnover. Someone may move into the desk next to you and be gone the next month, due to quitting or being let go. The management staff does not promote any sort of confidence. They are promoted based on friendships and statistics, not for their managerial abilities. Often they will be unable to assist you with any issues relating to your job. However, they will not hesitate to reprimand you or threaten you with a performance improvement plan, should you have any concerns. Management is cold, distant and unapproachable. Their lack of experience and poor job fit makes it an unbearable place to work.

    Advice to Management

    Using the backs of employees as your foundation to the steps ascending to the top do the business world only leads to broken backs and demoralized staff. Treat your employees with respect and promote those who will do well in their jobs but not those who have done well in the past. Focus on keeping your employees happy, and not just profitable, your customers can tell when a disheartened employee is handling their situation.


  2. Lack of transparency in recruitment process - employee referral and internal job postings donot work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Associate in Gurgaon, Haryana (India)
    Former Employee - Process Associate in Gurgaon, Haryana (India)

    I worked at Sun Life full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great office space, good free food and cabs. Many job openings.

    Cons

    Unprofesssional greedy Recruitment team in Gurgaon, give preference to resume sent by recruitment consultants. They manage typing test and aptitude test by wrong scoring. IJP always predecided, they work with manager and directors to promote only a selective few employees.For rest the give gyan on policies and experience.

    Advice to Management

    Look into the recruitment process and most importantly recruiters integrity. Major compliance problem.


There are newer employer reviews for Sun Life
There are newer employer reviews for Sun Life

See Most Recent

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