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SunTrust is a Great bank to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Teller
Current Employee - Teller

I have been working at SunTrust

Pros

Surrounded by Team Players. SunTrust offers growth and various incentives so long as the employee wants to succeed.

Cons

sometimes there is drama. but as long as one does not fall into it, all is Great!

Recommends
Approves of CEO

797 Other Employee Reviews for SunTrust (View Most Recent)

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  1.  

    Somewhat better than other banks but nothing to write home about.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    In the micro (my unit) has good staff and good working relationship and environment.

    Cons

    Upper management changes the products and the focus on weekly bases in retail banking . We are assigned unrealistic goals and then threatened with disciplinary actions should we not meet those goals.

    Advice to ManagementAdvice

    Learn how to motivate and inspire instead of putting demoralizing pressures (see "cons" above) on employees.

    No opinion of CEO
  2. 1 person found this helpful  

    Most of the time good; ridiculous way of keeping PPI (customer service) scores in check.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Good hours and benefits, convenient locations.

    Cons

    Outdated equipment to deal with. PPI scores (customer service). Now implemented, you can get 8 - 10 good scores, one bad one and you and your whole team must attend a "punishment" meeting. It is not called that, but you must attend on an evening meeting during the week for one hour. This meeting continues weekly until your scores come up for the month. Customers score you from one to 10, if a client gives an 8, it is the equivalent of a "0". Suntrust wants 90+, or your in trouble. Then you start again next month. If someone gets consistently bad scores, obviously they need help in getting their priorities straight. However for those who get consistently good scores, it is detrimental to make those same people attend these night time meetings. You can't, in this case, treat a whole banking location as one. There is no incentive for those doing a good job to keep doing that good job if they must attend these meetings also. Suntrust must learn to deal directly with the problem employees, or employees who are not doing their best. It is unjust to make everyone in the same location deal with a problem they have no control over. Not to mention the Gallop poles that are done make no sense. This whole system must be rethought. They expect you to attend even if you have to arrange more child care, or baby sitting, change your plans each week to fit Suntrust's last minute meetings in the evening. Do all areas have this bad program?

    Advice to ManagementAdvice

    Need upper management that knows how to encourage its employees with positive reinforcement, not negatives all the time. Our area's management is very negative and unfair in the way the enforce their rules and regulations. Give your good employees a break and just deal with people who need additional training by themselves. Suntrust's Management has seen a revolving door in a particular area and needs to train its management in how to handle its employees effectively.

    Doesn't Recommend
    No opinion of CEO
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