Pros

One the largest bank in the country

Cons

If you work on the front of line (FSR, Teller) managers will require you to be as detailed as possible with your daily plans and activities just to stuff a folder, to later show it his boss. NO FOLLOW THROUGH with your work, just paper work requirements.

Advice to Senior Management

Follow through with your employees, motivate them. Stay in the branch, get involved. Give solutions, not just tell them to call help desk. Take ownership on problems from clients.