Pros

Free account services and checks, health insurance, nice tellers to work with.

Cons

They tried to turn you into a sales person- too much pushing home loans, credit cards, overdraft protection, etc. They made us stay late one night a week or more if we didn't meet our goals and we had to cold call people at dinner time trying to see if they needed a credit card or would like to refinance their home through SunTrust. I thought this was such a turnoff and just the total wrong way to go about doing business. The whole night I pretty much just got to listen to people yelling at me to take them off our call list or ask why I was calling them when they were trying to eat dinner. Also the management was very inexperienced in their field b/c they moved out and never had management training.

Advice to Senior Management

Think of better ways to "sell" your products and meet goals rather than making tellers who have no idea about what their selling in the first place to call random customers at 6pm. Also this was a great way we ended losing peoples business.