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High Business to IT Group Conflict

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Architect  in  Atlanta, GA
Former Employee - Architect in Atlanta, GA

I worked at SunTrust full-time for more than 5 years

Pros

Good Salaries, Cost of Living Increases

Cons

Very poor PC/Laptop support - many issues with basic software like MS Office, IE.
Poor IT Management - focused only on schedule, and not at all on quality.
High level of outsourcing - many onshore contractors with no incentive to produce long-term quality deliverables.
Lack of documentation, especially for Cobol systems.

Advice to ManagementAdvice

Increase business trust with more credible applications that actually work well longer than 6 months.
Quit spreading work out to so many different vendors for production support - 4 different vendors just to get a laptop fixed is ridiculous.
Develop business knowledge in-house with employees, rather than considering employees interchangeable with cheaper offshore personnel.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

797 Other Employee Reviews for SunTrust (View Most Recent)

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  1. 1 person found this helpful  

    Its a Great Place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Banking Relationship Manager
    Current Employee - Business Banking Relationship Manager

    I have been working at SunTrust full-time for more than a year

    Pros

    the Benefits including 401(K) are very competitive. The culture is very good and they do want to help people as well as shareholders. My local management team is very knowledgeable I would recommend working.

    Cons

    I work in Commercial banking but I believe that it is getting very difficult for my partners in the branches. I would recommend only people that have worked for other banks and know the "branch" sales goals and are ok with that kind of culture.

    Advice to ManagementAdvice

    Overall I think the Management at SunTrust is very good. I do believe however that it is ok for us to be in the business of making money and we don't have to make it sound like everything you are doing is for a the benefit of the client and then charge them fees. Yes we charges fees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    nice upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Roanoke, VA
    Current Employee - Branch Manager in Roanoke, VA

    I have been working at SunTrust full-time for less than a year

    Pros

    challenges to meet people behind me

    Cons

    moral still old school and reluctant to change

    Advice to ManagementAdvice

    educate

    Recommends
    Neutral Outlook
    Approves of CEO
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