Sungard Availability Services

  www.sungardas.com
  www.sungardas.com
There are newer employer reviews for Sungard Availability Services

 

Sungard Technical Support

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Technical Support Engineer in Philadelphia, PA
Former Employee - Senior Technical Support Engineer in Philadelphia, PA

I worked at Sungard Availability Services as a contractor (more than an year)

Pros

I worked as a technical support rep from 2007 to 2008. The IT team was knowledgeable IT professionals who helped to mentor and nurture my growth. They were great people to work with. A lot of responsibility was placed within the tech support level in terms of administrating very different systems. It was a good environment to learn a wide variety of skills and the IT managers were great in terms of fostering trust and support for the team.

Cons

I know Sungard has moved to Google mail platform now from Lotus Notes, but Lotus Notes was always a big headache both in terms of speed and the complex password system. Password rest was one of the most common supports calls. In terms of advancements, there really was not clear path for tech support reps which is one of the reasons I left. Also due to management changes, the environment had suffered. As last I had all tech support was outsourced, which I feel was a shame knowing how tech support once functioned.

Doesn't Recommend
No opinion of CEO

300 Other Employee Reviews for Sungard Availability Services (View Most Recent)

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  1. 1 person found this helpful  

    I had a great experience at SunGard my first 4.5 years. Then the company started to degrade.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Wayne, PA
    Former Employee - Account Executive in Wayne, PA

    I worked at Sungard Availability Services full-time (more than 5 years)

    Pros

    Good 401(k) Match
    Good Benefits
    Nice Data Centers
    Second to none knowledge of Disaster Recovery

    Cons

    Poor Client Service
    Poor Products
    Weak Management at C-Level
    Inadequate sales compensation

    Advice to ManagementAdvice

    Promote top management from within the ranks. It's impossible to run a company like SunGard without working in the day to day. Focus more on client needs and client satisfaction. Management needs to remember where their revenue is coming from. Improve getting good products to the market on time. SunGard has historically been late with offering such as Virtualization and Cloud.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    TOC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Thornton, CO
    Current Employee - Anonymous Employee in Thornton, CO

    I have been working at Sungard Availability Services full-time

    Pros

    Immersion into many different disciplines, equipment, and technologies. Great 3-4 rotation shift

    Cons

    Multiple Upper management changes, Management needs to listen to those there and promote from within to fix it.

    Advice to ManagementAdvice

    Listen to those in the trenches, hire from within.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Sungard Availability Services

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