There are newer employer reviews for Sungard Availability Services

1 person found this helpful  

Good company but not flexible enough

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Account Executive  in  Wayne, PA
Current Employee - Account Executive in Wayne, PA

I have been working at Sungard Availability Services full-time for more than a year

Pros

Good people
Clients
Internal Support
Salary is competitive

Cons

Too much bureacracy, too much red tape to accomplish real change in a reasonable time frame.
Not enough training for managers - many are winging it. If you've got a good manager, great. If not, well you are on your own.

Advice to ManagementAdvice

Make changes faster. Elimate barriers to change, eliminate knowledge silos. implement cross functional team projects to change processes. Stop making decisions in a vaccum. Stop the yearly reduction in force at holiday time, it's tough for the employees on both sides of the cuts.

Recommends
Neutral Outlook
Approves of CEO

277 Other Employee Reviews for Sungard Availability Services (View Most Recent)

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  1. 2 people found this helpful  

    Change fire, hire, quit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Manager  in  Philadelphia, PA
    Former Employee - Service Delivery Manager in Philadelphia, PA

    I worked at Sungard Availability Services full-time for more than 5 years

    Pros

    great compensation package and learning center. Learn to multitask and do more with less

    Cons

    Constance stress over management plan to bring the company back. Plan are ad hoc and can change day to day. No two managers are on same page of the play book. Procedure and accountability differ from shift to shift, closer you get to the deadline the shift at the end is totally accountable.
    The new MRP program is a effort to save the company and up rite the ship that been sinking for years. But they did not look at staffing requirement before initiating thus they are hiring new talent with higher skill levels and have existing employee's train them to do their current roles. Current employees are told that they do not have the skill needed so therefore the can not advance upwards.

    Management puts in place review goals yearly but only after they come up with them in January and filter them down in March. It would be nice if they could think ahead a year so they could really show some leadership. Every year it the same no goal in place have to wait for the new direction of the company instead of having a plan in place.

    Advice to ManagementAdvice

    Promote from within there are quality people working there. Give the staff a road map on how and what improvement must be made for them to get to the next level. Don't pull the rug from under them coach them up, hire for the positions they vacated. These people have a vested interest in the Companies success. Upper level management need to have a long range plan and it has to be communicated down wards. And always remember that the staff on the floor is what Sungard produces to the customer that the product.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Get everything in writing about you future with this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist  in  Philadelphia, PA
    Former Employee - Customer Care Specialist in Philadelphia, PA

    I worked at Sungard Availability Services full-time for more than 5 years

    Pros

    Some really good people and experiences. Given the respect to handle you own time to get the job done.

    Cons

    Management does not have a clue how to run the place. They promote people into positions that dont have the knowledge or experience which causes lack of quality. Decisions are based on little knowledge. Example hiring from within and not checking with previous managers or reviews for past performance. Management has a lack of respect for eachother and the staff.

    Advice to ManagementAdvice

    Go back to the standards on how to run a business. The standards include discipline, respect, integrity, caring etc....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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