Sunrise Senior Living
2.9 of 5 241 reviews Mc Lean, VA 5000+ Employees

241 Employee Reviews (View Most Recent)

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6 people found this helpful  

Overworked, under-appreciated and always replaceable

(Former Employee)
Ann Arbor, MI

ProsBefore being sold to a health care company, this was a career path for life. I worked with amazing people and of course, seniors. I felt appreciated and I was advancing. Although I felt that the majority of employees were overworked and that we were short staffed, I was happy with my place in the community and worked tirelessly making up for a lack of department head in my position for 6 months. I was so thankful for my job and felt proud to say I worked there.

ConsAfter being bought out I watched multiple GREAT co-workers and coordinators quit or be fired. We went without coordinators for many months and as soon as we hired someone, within a month or two they would quit. Once management was rearranged, I was one of the first to be fired in a string of assaults on long-term employees. They will accuse you of anything to get you out the door. They do not care how important you are to the residents or community; an employee will be there one minute, and gone the next without care to how this will effect the residents or their families that you have made connections with. Furthermore, their claim to care about human life is far from true. If they cared about all human life, they wouldn't fire people at the drop of a hat. The only thing upper management cares about is the budget and making money. Temporary sales people say anything to get someone to write a check and move in - sales people that come in from another city who don't know the community and don't care about the residents already living there. When families ask about turnover, they would be lied to. The sales process seems to be based on fear tactics. People are moved in without proper assessments and without the proper information. Care staff are not given any information on how to care for a new resident in a timely manner, which obviously effects the care of that individual. Sometimes people were moved in that we were not adequately able to care for. There is a lot of talk about promoting from within but over and over I watched good, long-term employees request more training and interest in moving up and they were denied, only to have management bring in a non-qualified person that would quit or be fired shortly thereafter. Also, it is important to note that there are community pets this company purchases that are NOT taken care of very well. If you truly care about seniors but don't care how you're treated or if you'll have a job tomorrow, then take the job. If you truly want to work with seniors, my recommendation would be to find a non-profit to work for. If I had read the reviews for this company on glassdoor before I interviewed, I believe I would not have taken the job. This has been devastating and I would tell friends and family NOT to get involved with this company. I am uncertain that I will ever go into Senior Living again because of my experience with this them.

Advice to Senior ManagementWhen there is a pattern of people quitting and being fired, look into your community further. If upper management turns the other way, then their bosses need to start paying attention. Personally, I feel that all new management involved in this area need to be fired and replaced by people that truly care about the individuals living and working at their communities. These are peoples lives you are dealing with, not just a big paycheck for you. If you aren't going to practice what you preach, then change what you are preaching so the public knows what they are getting into. Investigate in detail - speak to individuals and families involved - before you just fire people. Learn to appreciate the staff you have! I understand budget it the biggest concern for you but you need more staffing....and 12 hour plus shifts are too long for a care manager to take care of an entire floor of people on their own. New people need more hands-on training before being thrown in and expected to work until they are exhausted. Look beyond the pretty brochures and testimonials and ask yourself, would you truly want someone taking care of your Mom or Dad that is underpaid, overworked, and under appreciated? Start considering how your actions with your employees are effecting the residents and their families. Also, consider removing the community pets and bringing in therapy pets daily instead. The care just is not there for the pets that currently live there now and it truly borderlines on neglect. There really should be an advocate for them too.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sunrise Senior Living Senior Director Talent Acquisition responded to this review Dec 12, 2013 EditDelete
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO


    I had a wonderful experience at Sunrise!

    Executive Director (Former Employee)
    Northville, MI

    I worked at Sunrise Senior Living full-time for more than a year

    Pros: I met so many wonderful team members that I am honored to have worked with. The residents… Cons: I really do not have anything negative to say about my experience. The only slight challenge that I ever faced was the… Advice to Senior Management: Make sure to make your presence felt in the field on the front lines. Keep… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

    1 person found this helpful  


    Anonymous Employee (Former Employee)

    I worked at Sunrise Senior Living

    Pros: Was easy to move up under the right management. Cons: Tend to clean out entire staff when they let people… More
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