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Aboard the Titanic

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Telephone Media Consultant  in  Glen Allen, VA
Current Employee - Telephone Media Consultant in Glen Allen, VA

I have been working at Supermedia

Pros

As there is a telecommunications union involved, the hours and benefits bargained for are good. Although there is little overall concern for the customer's happiness, at least that means you are unlikely to get in trouble for mistakes.

Cons

Change in attitudes and strategies are constant as the company attempts to continue paying back the billions of debt inherited from the Verizon days and consequent Idearc bankruptcy. These changes can be very stressful to many, as they attempt to adapt to the whims of management. The company makes virtually all their money from phone book ads, which although effective when used properly, are a hard sell and losing advertisers quickly and consistently. They have yet to develop an effective online product strategy, even after having been in the online ad business for over 18 years. Consequently, management pushes the sales of online, yet does not compensate well for it. Their current idea is to use online ads as a low revenue way to obtain customer rapport and then sell print advertising on the back end.

The people who make it here are those who can endlessly cold call and "one-call-close", throwing caution to the wind and disregarding management, knowing that if they are able to sell print ads, they will have a job and a decent income.

Advice to ManagementAdvice

Test your ideas. When you implement with them, stick with them long enough to get results. Reward those that have been loyal. Quit lying to your employees. They will respect you more if you own up to your mistakes. Play to your strengths. Do more brand education to grease the wheels and by all means fix the customer service nightmares. There are good former customers who were done wrong and it is much too hard to "make right" what has happened in the past from the sales rep's point of view.

Doesn't Recommend
No opinion of CEO

Other Reviews for Supermedia

  1. 2 people found this helpful  

    Working at SuperMedia is a "grind," but what else would you expect being in sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Premise Media Consultant  in  Chadds Ford, PA
    Current Employee - Premise Media Consultant in Chadds Ford, PA

    I have been working at Supermedia

    Pros

    There is no other type of sales position out there today that will give you as much experience in B2B sales as SuperMedia. The products and services that the company offers is changing everyday to keep up with the ever changing world of advertising and its services. So, your understanding of advertising as a whole will continually grow and expand. It's a true "sales" company, so if you like to sell and you want to get better at it and can deal with the battles of dealing with the "grind," then this job is for you. Like I said, the experience you will gain is incredible. Your selling skills will improve for the better while working here and you will be better for it if you decide to leave later on.

    Cons

    It's tough. The job is not that strategic, although there is a lot of preparation that you will have to do in a limited time that is available. Not only will you be selling, but you will also be processing the accounts (paperwork etc), and that will take some precious selling time away from you. Unless your a single twenty something focused professional and you don't mind working till 9pm every night, you should have no problem. You're also in a constant battle with a expanding advertising world (it's not just the yellow pages out there anymore), and its struggling economy. Your comprehension plan likes to change every year too... one year you make 100k, the next maybe 80k, then the next 85k but sold twice as much as the previous year. There is also a very slim opportunity to grow with a company that is actually shrinking in size (people) and in revenue.

    Advice to ManagementAdvice

    Stop changing the comp plans or you're going to lose all of your good sales reps. A good sales rep can get a job somewhere else in any economy.... Just like the in "good times" you should work to keep your good reps.. More money, more trips, more incentives etc... that's how you get people to perform... then you can pay off that debt you owe in no time... stop squeezing it out of our pockets and our support...

    No opinion of CEO
  2.  

    It is no secret the company is struggling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  DFW, TX
    Former Employee - Anonymous Employee in DFW, TX

    I worked at Supermedia

    Pros

    The people are the company's best asset

    Cons

    The company is struggling with how to reinvent itself

    No opinion of CEO
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