There are newer employer reviews for Supermedia

 

Aboard the Titanic

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Telephone Media Consultant in Glen Allen, VA
Current Employee - Telephone Media Consultant in Glen Allen, VA

I have been working at Supermedia

Pros

As there is a telecommunications union involved, the hours and benefits bargained for are good. Although there is little overall concern for the customer's happiness, at least that means you are unlikely to get in trouble for mistakes.

Cons

Change in attitudes and strategies are constant as the company attempts to continue paying back the billions of debt inherited from the Verizon days and consequent Idearc bankruptcy. These changes can be very stressful to many, as they attempt to adapt to the whims of management. The company makes virtually all their money from phone book ads, which although effective when used properly, are a hard sell and losing advertisers quickly and consistently. They have yet to develop an effective online product strategy, even after having been in the online ad business for over 18 years. Consequently, management pushes the sales of online, yet does not compensate well for it. Their current idea is to use online ads as a low revenue way to obtain customer rapport and then sell print advertising on the back end.

The people who make it here are those who can endlessly cold call and "one-call-close", throwing caution to the wind and disregarding management, knowing that if they are able to sell print ads, they will have a job and a decent income.

Advice to ManagementAdvice

Test your ideas. When you implement with them, stick with them long enough to get results. Reward those that have been loyal. Quit lying to your employees. They will respect you more if you own up to your mistakes. Play to your strengths. Do more brand education to grease the wheels and by all means fix the customer service nightmares. There are good former customers who were done wrong and it is much too hard to "make right" what has happened in the past from the sales rep's point of view.

Doesn't Recommend
No opinion of CEO

312 Other Employee Reviews for Supermedia (View Most Recent)

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  1.  

    It is no secret the company is struggling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in DFW, TX
    Former Employee - Anonymous Employee in DFW, TX

    I worked at Supermedia

    Pros

    The people are the company's best asset

    Cons

    The company is struggling with how to reinvent itself

    No opinion of CEO
  2.  

    Changes are making things better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Supermedia

    Pros

    SuperMedia has good pay and benefits and the environment is getting better. They are trying to put more emphasis on work-life balance, as well as communication. The company has revamped their services and sales process and is focused on forming relationships with small and medium businesses to help them succeed. It is nice to work at a place that is helping American businesses succeed.

    Cons

    There are still departments that seem to overwork their employees and there are still salespeople who are trying to get the sale at all costs. Their are still outdated policies, procedures and processes that hinder efficient work.

    Advice to ManagementAdvice

    Be consistent and make sure that all departments are run the same way. Really focus on helping businesses succeed no matter what, by creating the best services available.

    Recommends
    Approves of CEO
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