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227 Employee Reviews (View Most Recent)

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2 people found this helpful  

Good Pay and decent staff

Personal Technology Expert (Current Employee) Redwood City, CA

ProsWork from Home! The biggest problem I had was going down stairs to get some coffee. Good pay and chances for overtime. There are also opportunity's for getting off early if you want to. Benefits include 10 paid days off and 7 floating holiday's.

ConsPolicies change, you have to stay on top of them. Some policies make no sense, but just do as they say and you'll be fine. Since this is a work from home job you can't have background noise. To prevent any noise problems I created my own command center in a good sized closet.

Advice to Senior ManagementOffer a better way for your workers to submit ideas for improvement.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Bad company, treats employees horribly

    Sales (Former Employee) Redwood City, CA

    I worked at Support.com full-time for less than a year


    Pros: - Work from home job - Great teams in the programs I… Cons: - No raises for employees, apparently for years - Overpriced health insurance plans, no 401k matching like other employers I've had, no paid holidays or… Advice to Senior Management: Treat employees like they matter. They're your bread and butter. Cheap foreign labor is… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Excellent company

    Personal Technology Expert (Former Employee) Redwood City, CA

    I worked at Support.com full-time for less than a year


    Pros: worked from home great coworkers lots of tech articles to read helpful coworkers… Cons: forced overtime tech pages scattered all over the place guidelines sometimes do not reflect… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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