Support.com

  www.support.com
  www.support.com
There are newer employer reviews for Support.com

 

Excellent Fast paced incident resolution.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Will Not Disclose
Current Employee - Will Not Disclose

I have been working at Support.com full-time (more than an year)

Pros

Work from home, Great shifts, plenty of OverTime during holidays and many chances to leave early if you wish. an incredible amount of unique client interactions per day, great way to build Help desk / networking / Malware removal experience. Room to move up.

Cons

No real interaction with co workers or management. All Chat rooms or Meeting webinars, can feel a little lonely at times. Service scopes are tight and restrictive at times.

Advice to ManagementAdvice

Keep moving forward, recent changes have made things a lot better.

Recommends
Positive Outlook
Approves of CEO

290 Other Employee Reviews for Support.com (View Most Recent)

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  1. 1 person found this helpful  

    Work from home is good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Support.com full-time (more than an year)

    Pros

    We work from home. Much better than a standard call center. Great benefits package. Good wage compared to other call center options in area.

    Cons

    Normal call center gripes. Stress is high, morale can be low.

    Advice to ManagementAdvice

    Open communication with phone techs.

    Recommends
    Positive Outlook
  2.  

    Management was completely disconnected from reality

    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Support.com full-time (more than an year)

    Pros

    work at home position with benefits

    Cons

    unrealistic goals - entire sales team outsourced to Phillippines

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for Support.com

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