There are newer employer reviews for Sur La Table

Helpful (6)

Do it for the discount if you must, but only until you can find somewhere else better.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Sales Associate in Los Angeles, CA
Current Employee - Sales Associate in Los Angeles, CA

I have been working at Sur La Table

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

Generous discount. 40% off full retail price, 1 electric per month.

Relaxed dress code.

Great clientele.

Free coffee from the Jura and Nespresso machines.

Now and then there are snacks to sample in the back if not on the floor.

Cons

• Benefits begin and end with the discount.

• I have worked for Sur La Table since May 2011, as both a culinary assistant and a sales coworker, and have never received any kind of training, orientation, or even employee handbook.

• When I transferred to the sales floor two months ago, the store manager informed me that pay starts at $10 hourly. I've been making $9.50 ever since.

• Very little opportunity for advancement.

• With a few exceptions, unhelpful if not combative management team.

• Management largely incapable of thinking for themselves. Unless it's on a spreadsheet, it doesn't exist.

• Require full-time availability, but most weeks only give 4-8 hours per coworker. I thought this was a store policy (a previous store manager was fired because the staff incurred too many meal break penalties) until reading the other reviews on this site.

• Weekly schedules are made on Monday, based on sales and forecasts, and must be approved by district manager and not issued until Wednesday. Schedules are seemingly revised at will—last week I was told an hour before my shift that I had been called off because numbers had not been met.

• Was told that I could not have my schedule e-mailed to me, as it constitutes working from home—even though other jobs in the past have done this. Have yet to find a state or federal law that supports this.

• Most shifts last only 4 hours. My store is located in a premium shopping center in a busy part of town where street parking is difficult to find. Arriving to work requires on average an hour in drive and parking time, or spending $9 at the mall parking garage to work 4 hours at $9.50 per hour.

• Never seen a major chain retailer so poorly organized. My store employs a full-time stockroom manager as well as a full-time merchandising manager, yet the stockroom always looks like a bomb went off. Inventory is stashed wherever there is room on the floor with no rhyme or reason. I can't begin to count the number of items that are not priced.

As a result, countless man hours in productivity and sales are lost every day because we can't find the product within our four walls, or spend peak time horsing around between the company site and the archaic POS system looking for prices on items.

Advice to Management

It's really quite sad that Corporate chooses to operate based on their balance sheet and executive bonuses, because this could be such a great place to work and for the customer an even better place to shop.

People are the most valuable resource of any organization, yet it seems that staff are not worth as much as the $3,000 coffee machines they push us to sell.

It costs money to make money—invest in your staff and your stores, give them the resources needed for success. Quit trying to squeeze nickels out of pennies.

Allocate an advertising budget to the culinary program. Realize the difference between stores and local markets—you can't compare Farmer's Market to Newport Beach because the demographics are night and day.

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  1. Enjoyable but not rewarding for a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in Salt Lake City, UT
    Former Employee - Sales Associate in Salt Lake City, UT

    I worked at Sur La Table

    No opinion of CEO
    No opinion of CEO

    Pros

    It is a Hobby job. If you love to cook and love gadgets it is great.

    Cons

    Structure for training and improvement is limited and advancement is political.

    Advice to Management

    That employees be give time off the floor to read and learn materials related to the job. That it be clear on how advancement and scheduling is done.

  2. Helpful (3)

    An extraordinary amount of persistence and patience are required everyday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Sur La Table

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It is a very exciting and challenging environment. Individuals contribute a lot and can make a difference which is satisfying.

    Cons

    Lack of organization, processes and adequate staffing make it hard to be highly effective and productive and makes burnout high.

    Advice to Management

    Stop reacting & changing directions constantly. ASK & LISTEN to internal feedback. Strategize, lead and get out of the way.

There are newer employer reviews for Sur La Table

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