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11 people found this helpful  

Chef Overload Makes a Half-Baked Company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Planner  in  Seattle, WA
Former Employee - Planner in Seattle, WA

I worked at Sur La Table full-time for more than 3 years

Pros

One of the friendliest places you'll ever work; wonderful people who are truly passionate about what they do. Everyone tries as hard as they can to get things done and do nice things for their customers. If you want to work at a very traditional retailer from the last century; focused on stores and a catalog then this is the place for you.

Cons

You read about companies like this in school, but never think they still exist. Too many people with their own opinions, everyone thinks their idea is the be all end all greatest thought ever. There is no coordination between departments, communication doesn't exist. The 2 things people say most often are "I don't know what's going on either" and "No one told me that". All the executives are hands on micro managers, acting like they need to do the job, can do the job, and their people are roadblocks. VP's are puffed up workers; meddling in just about everything that happens. Given the opportunity to go behind another execs back they will. Whichever one of the them speaks last gets what they want; unless the CEO chimes in too. No one is interested in learning anything, they just want to be right. There isn't much deep thinking; it's a silly crazy moving target.

Advice to ManagementAdvice

Destroy the seemingly infinite hardened silos, open up, modernize, talk to your customers, think about customers, think about how things are changing, stop standing still. Train every single manager and executive basic management skills. Stop micro-managing, get out of the way and let people do their jobs. Figure out what it means to be a successful retailer going forward instead of relying on what you've been doing since the 1980s. Have you even heard of the internet and social media? Have a vision, set real goals and objectives, figure out what matters besides making money for the Bahraini investment firm that owns you. Learn how to listen to the customers you don't have, but wish you did.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for Sur La Table

  1. 1 person found this helpful  

    It is great working at sur la table but there needs to be a lot of improvements!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Dunwoody, GA
    Current Employee - Sales Associate in Dunwoody, GA

    I have been working at Sur La Table part-time for more than a year

    Pros

    They are flexible with work schedules, you mee

    Cons

    They don't follow the rules only when there is a store visit. My managers are unprofessional, disorganized, and don't lead by example. There needs to be more hand on training for product knowledge. Expectations are super high on non-high traffic days. Lots to do in a short amount of time i.e unloading trucks and floor sets. Not enough hours given and the pay is not that great.

    Advice to ManagementAdvice

    Lead by example, be professional i.e leave any personal feelings kept to themselves. Take the time to give more training on products especially core items that drive the stores sales.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    A fun temporary work experience

    Former Employee - Sales Associate  in  Portland, OR
    Former Employee - Sales Associate in Portland, OR

    I worked at Sur La Table part-time

    Pros

    Good perks - employee discount, products, fun culinary culture, etc.

    Cons

    Retail - low pay, irregular hours

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