Surrey County Council
3.0 of 5 2 reviews Kingston, United Kingdom

2 Employee Reviews (View Most Recent)

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Overall a good job, satisfactory pay, conditions are good, feel like a valued member of the team

Library Assistant (Current Employee)

I have been working at Surrey County Council part-time for less than a year

Pros- Stimulating, varied work with a generally pleasant team of people
- Lots of training and personal development opportunities
- Pay is well over minimum wage, and satisfactory for the level I am at
- Holiday and sick pay conditions are very good
- Staff meetings are good, very open and all staff are invited to add items to the agenda without repercussions
- I feel that my strengths have been identified early on in the job and I am asked to utilise my strengths both in my individual work and team work
- Recently refurbished building in a nice area, staff parking is provided
- Staff break room is very nice and relaxing, well-equipped

Cons- Management are held accountable to one another so problems become circular.
- While there is plenty of opportunity to go on training courses, my basic job training is still ongoing and I've been there for about five months. I had to teach myself to do quite a few things which are crucial to my job.
- I'm currently on a part time contract and due to cuts in the service I will have to either wait for someone to leave or transfer to another library in order to get a full time job.
- Senior management make decisions without thinking about the effects those decisions will have (eg no longer putting books on backstock, no longer allowing extended loans)

Advice to Senior Management- There should be somebody that managers are accountable to, instead of each other, who will take staff problems seriously and enact measures to deal with problems that arise.
- Too much money is wasted on teams (eg. CYP, Health & Wellbeing), when it could be spent on more full-time staff, refurbishing the older libraries (like Guildford), fun & targeted CYP activities, computer courses, etc. to get people into libraries in the first place.
- Make sure that new staff have been properly trained in the first few months rather than allowing their training to go on and on indefinitely.
- Allow library staff to use their discretion in matters like backstocking books, allowing extended loans, weeding and withdrawing.

Yes, I would recommend this company to a friend

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My experience at the Surrey County Council.

Social Worker (Current Employee)
Guildford, England (UK)

I have been working at Surrey County Council full-time for more than a year

Pros: Supportive and knowledgeable line managers. Cons: Very inconsistent and confusing company policies. No attention to detail. Low level of responsibility and accountability from… No, I would not recommend this company to a friend More

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