Susquehanna Bancshares

  www.susquehanna.net
  www.susquehanna.net
There are newer employer reviews for Susquehanna Bancshares

 

All they care about is sales, sales, sales...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in York, PA
Former Employee - Customer Service Representative in York, PA

I worked at Susquehanna Bancshares full-time (more than 10 years)

Pros

I would say they don't have any

Cons

well you have the experience and you have been around awhile and they get rid of you

Doesn't Recommend
No opinion of CEO

26 Other Employee Reviews for Susquehanna Bancshares (View Most Recent)

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  1.  

    Apply elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Bank Branch Manager III in Camden, NJ
    Former Employee - Bank Branch Manager III in Camden, NJ

    I worked at Susquehanna Bancshares

    Pros

    Great benefits, can advance quickly thanks to lack of competition but kiss the right butts

    Cons

    Motivation by intimation, C level management and back office. HR is run by top managers

    Advice to ManagementAdvice

    Quit

    Disapproves of CEO
  2.  

    Too much information for so little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service/Financial Specialist Representative in Lititz, PA
    Former Employee - Customer Service/Financial Specialist Representative in Lititz, PA

    I worked at Susquehanna Bancshares

    Pros

    Great benefits package, somewhat flexible scheduling, feedback available, management is willing to work with you, opportunities to advance quickly, employee appreciation lunches

    Cons

    high stress job. you are doing the work of 10 customer service reps and certainly not compensated for it. for example, you are a customer service rep so you must answer phone calls about trivial things, such as bank balances, but you also have to know how to calculate escrow and the minutae of interest rates, etc. And when people call you, they're mean because they're upset about something to do with their money. Also, the dresscode is business professional even though you are in a basement and no one sees you.

    Advice to ManagementAdvice

    Separate the "customer service rep" into different jobs. A rep for mortgages, a rep for loans, a rep for accounts, etc.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Susquehanna Bancshares

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