Sutherland Global Services

www.sutherlandglobal.com
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There are newer employer reviews for Sutherland Global Services

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Helpful (2)

All work no pay

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Rochester, NY
Former Employee - Customer Service Representative in Rochester, NY

I worked at Sutherland Global Services full-time (More than a year)

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

Consistent work hours
One hour lunches
Pay increases with annual reviews
Able to advance within the company quickly
Medical, dental, and life insurance benefits

Cons

The workload was worth more than what they paid
Locked in schedules
Inexperienced managers
HIGH TURNOVER
At least on mandatory weekend day on your schedule

Advice to Management

Keep updating your product and procedure knowledge after you advance. Information is constantly changing. You can't just rely on what you knew before.

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  1. Helpful (1)

    Good job, decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY

    I worked at Sutherland Global Services full-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Professional nature of the call center motivated employees to perform better and have a better chance for promotion.

    Cons

    They push everyone so hard that the metrics are constantly improving floor-wide which make it ever harder to get promoted.

  2. Helpful (3)

    This company is never a good choice unless your deperate and cant find a "real" job anywhere else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Sutherland Global Services full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    steady paycheck
    health insurance benifits
    work at home opportunities
    If your not happy with one program you can eventually transfer over somewhere else

    Cons

    much lower pay than if employed by the actual company itself no sick time or perks exist here
    working holdays with no extra pay just a "floater" sadly missing out on precious family events
    unrealistic goals and expectations expect to be stressed out continuously
    becoming more aggressive finding ways to "nickle and dime" your pay and or commissions.
    requesting vacation time is strongly discouraged so better not plan on booking any plane tickets
    Sutherland has steadily been developing a cruel demeanor twards its associates that is making for a much more obvious unhappy work envoronment.

    Advice to Management

    Your leading a never ending uphill battle until this oranization folds its definatly going to get worse as time passes thats for sure a guarantee.

There are newer employer reviews for Sutherland Global Services
There are newer employer reviews for Sutherland Global Services

See Most Recent

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