Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Life with sutherland is like riding a roller coaster...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Pili, Camarines Sur (Philippines)
Former Employee - Customer Service Representative in Pili, Camarines Sur (Philippines)

I worked at Sutherland Global Services as a contractor for less than a year

Pros

Great persons will support and help you.They would even extend their left hand to let you feel that they are fixing or working out with your concern.KUDOS to the management in Cam.Sur.

Cons

the salary is just a figure in the contract...:-(..lots of hidden deductions..even the said benefits,is just a flower on the cake..

Advice to ManagementAdvice

please give what is written on the contract...

Doesn't Recommend
Neutral Outlook
No opinion of CEO

486 Other Employee Reviews for Sutherland Global Services (View Most Recent)

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  1.  

    Totally dissatisfied with Company - not a better a better place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager  in  Chennai (India)
    Current Employee - Team Manager in Chennai (India)

    I have been working at Sutherland Global Services full-time for more than 5 years

    Pros

    Pays salary on time, Good infrastructure, Training, Can gain knowledge, confidence and experience, Learn new things everyday,

    Cons

    Doesnt recognize loyal long tenure employees instead they corner them and make them resign eventually, Poor cab drivers. rash driving and no respect for employees. Recent restructuring of senior management has created havoc among long tenure employees, they enforce their way of managing thing around instead of checking how we were currently doing the processes, correcting and improving them. Even after over-performing in the relevant KRA's they give stories like "Recession", "Company is not doing good" (Even though they bagged huge projects), "Cost Cutting", You can learn "How to say a No", They dont recognize manager / leaders for Personality development programs within the company. Too much politics and they form groups / liking on employees based on their language (mother tongue) / from where they come from (location), Cannot balance work and personal life, they put you in odd shifts where in a year with 52 weeks, you can meet your spouse only during the 52 weekends. They make you work 6th day and 10th hr sometimes, but they pay extra cash for that. They focus more on the Production teams than on Support team, as they are reasons for un-productive costs.

    Advice to ManagementAdvice

    Seeing how your senior managers are performing on numbers only doesnt prove anything, see what they are doing is what matters the most and what is the real reason for the number to dip, whether its uncontrollable / controllable. Check which function was modified / altered with a Senior manager / Director / VP recently and notice / record the changes in the reporting employee's behavior, attrition, performance, response using your survey, instead of giving them the keys to take full charge and forget them for 1 year until the next appraisal or lose employees under them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Sutherland Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Consultant  in  Cochin (India)
    Current Employee - Technical Support Consultant in Cochin (India)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    Salary will be credited exactly on the last working day of the bank each month, Lots of internal career opportunities,

    Cons

    Not that good work environment, chance of increase in salary is less if staying continuously for a long time.

    Advice to ManagementAdvice

    Try to understand the feelings of Consultants, you will be great in handling them

    Recommends
    Positive Outlook
    Approves of CEO
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