Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
Work in HR? Unlock Free Profile
There are newer employer reviews for Sutherland Global Services

 

Can make it what you want

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Inbound Sales Agent  in  Rochester, NY
Former Employee - Inbound Sales Agent in Rochester, NY

I worked at Sutherland Global Services full-time for less than a year

Pros

Got lucky with a great group of people to work with- took initiative and was recognized for my hard work

Cons

no upper movement; basic call center

Advice to ManagementAdvice

stop hiring anybody and everybody so that you dont have to treat your employees like they are just there to pick up the phone

Recommends
Negative Outlook
No opinion of CEO

486 Other Employee Reviews for Sutherland Global Services (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Good opportunities but poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  Rochester, NY
    Former Employee - Consultant in Rochester, NY

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Some programs allow overtime. They tend to promote from within (my manager had started in my position 6 years ago and was one of two team managers when I left). If you start in a seasonal position, they will interview you for other programs at the end of your contract. The company has offices on six continents, and will help you relocate to a different country if you accept a position there.

    Cons

    There were rumors that my program had bedbugs, and all they did was switch out the chairs. I didn't receive a consistent schedule post-training for 2-3 weeks. Policies changed frequently but often they never emailed us to inform us that things had changed.

    Advice to ManagementAdvice

    Management needs to have more consistent communication, both between each other and between managers and consultants.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - W@H Customer Service Representative
    Current Employee - W@H Customer Service Representative

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    It's really like a family. Even though most of my co-workers and myself work from home it feels like we're more connected than the in-house centers I've worked at.

    Cons

    Unless we friend each other on Facebook we don't have faces to go with names.

    Advice to ManagementAdvice

    I would like to see advancement opportunities for WAH more often.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Sutherland Global Services

Worked for Sutherland Global Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.