Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
Work in HR? Unlock Free Profile
There are newer employer reviews for Sutherland Global Services

 

Good place to start out but not a career

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Team Manager  in  Rochester, NY
Former Employee - Customer Service Team Manager in Rochester, NY

I worked at Sutherland Global Services full-time for more than 3 years

Pros

Good place to test your work ethic and handle a fast paced environment. They promote (most of time) from within the company.

Cons

Little pay for reps. Benefits are very high for the first 2 years. They have a throw you into the fire mentality, where they don't train or coach managers. Focus on the mistakes that are made. The company reacts rather than prepare for the next big thing. Schedules are all over the place and you won't have the same one for 2 months in a row. No accountability on upper management.

Advice to ManagementAdvice

Care about the employees who are on the front lines a little more.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

486 Other Employee Reviews for Sutherland Global Services (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Company Not Honest in Employment Interviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative  in  Dallas, TX
    Former Employee - Tech Support Representative in Dallas, TX

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    TM was great, training not bad

    Cons

    Be ready to sell vs providing tech support

    Advice to ManagementAdvice

    Just be honest up front

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good job out of college, not a forever career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Henrietta, NY
    Former Employee - Customer Service Representative in Henrietta, NY

    I worked at Sutherland Global Services full-time for more than 5 years

    Pros

    Opportunities if you work in the right department.

    Cons

    Not every department treats employees right.

    Advice to ManagementAdvice

    Don't use threats to get sales!!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Sutherland Global Services

Worked for Sutherland Global Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.