There are newer employer reviews for Sutherland Global Services
There are newer employer reviews for Sutherland Global Services

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Neutral

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Sutherland Global Services full-time (More than 5 years)

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Fun, and friendly environment. If you are a person who likes challenges, and is flexible, then apply. But be aware, you will be expect to adapt to all and any changes that the client demands. Great job for those just exiting from highs-school. Alot of valuable lessons of the corporate world can be observed.

Cons

It's difficult to be promoted to a higher position.

Sutherland Global Services Response

Jun 11, 2014 – Sourcing Solutions Specialist

Hello, and thank you for taking the time to review our company. I’m glad your time here was spent in a fun and friendly environment! Sutherland strives to build a strong, supportive, and exciting ... More

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  1. Helpful (2)

    The reason work at home companies get a bad rap

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - W@H Customer Service Representative in Nashville, TN
    Former Employee - W@H Customer Service Representative in Nashville, TN

    I worked at Sutherland Global Services full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work at home (I guess)

    Cons

    Trainers are horrible. My trainer was the worst trainer ever. Long pauses without an explanation, would answer a question with a question, did not role play until fourth week of training like anyone can retain information for that long before applying it. I found out more about anime than about the company. Antiquated computer systems did not make the job any easier.

    Advice to Management

    Upgrade computer systems, completely overhaul the training department, pay more money.


  2. Helpful (2)

    Just another call center job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Syracuse, NY
    Former Employee - Consultant in Syracuse, NY

    I worked at Sutherland Global Services full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They give you the job on the spot. You can learn how to deal with any type of customer.

    Cons

    You don't have a life, and it is hard to get a promotion. Not a lot of benefits. Work EVERY holiday.

    Advice to Management

    Employees are humans not machines.

    Sutherland Global Services Response

    Jun 20, 2014 – Sourcing Solutions Specialist

    You are correct, employees are not machines, they’re much better! People are our business, and our business thrives because of our people. Each and every employee brings their own unique value to ... More


There are newer employer reviews for Sutherland Global Services
There are newer employer reviews for Sutherland Global Services

See Most Recent

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