Swatch

www.swatchgroup.com
There are newer employer reviews for Swatch

 

Good job for part-time retail, although management has some major issues

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate in Toronto, ON (Canada)
Current Employee - Sales Associate in Toronto, ON (Canada)

I have been working at Swatch part-time (less than a year)

Pros

Minimum wage is compensated by a weekly bonus of 1.25% of sales if personal sales goals are achieved. In addition if the store makes its monthly goal all employees receive 1.25% of their month's sales total.
They were also swift to address a harassment complaint I filed.

Cons

There is not always a leader on duty and so dealing with customers who need more attention can be difficult. In addition after the store manager left on short notice, an untrained assistant manger started who proves unhelpful in many situations because they are not familiar with all policies and product knowledge.

Advice to ManagementAdvice

Management should not have to be trained by sales associates and should concentrate on operational tasks as opposed to personally making sales. It should also be mandatory that a member of the management team is always on duty. All associates, even new ones, are expected to close the store without supervision from management and are responsible for a store key. This is a major loss prevention hazard.

Recommends
Negative Outlook
No opinion of CEO

83 Other Employee Reviews for Swatch (View Most Recent)

Sort: Rating Date
  1.  

    Internet Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainee Internet Business Development in Geneva (Switzerland)
    Former Employee - Trainee Internet Business Development in Geneva (Switzerland)

    I worked at Swatch full-time (more than a year)

    Pros

    International Experience
    creative work in a very dynamic environment
    laid-back young team with drive to success

    Cons

    Due to the fast paced industry and tasks, communication between teams can lack sometimes. This does however not affect the outcome of the tasks at all as all teams pull themselves together and succeed.

    Advice to ManagementAdvice

    Listen more to the teams that have customer contact

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Inconsistent upper management direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Swatch

    Pros

    Fun product, Fashionable Brand
    Easy entry point for customer purchase
    Broad International and generational awareness
    Fair purchase discount for employees

    Cons

    NO job reviews or identified mentoring
    Lack of hands-on Store management training to effectively coach front line
    DM level inconsistent direction of Store Management

    Advice to ManagementAdvice

    Fun and quality product, translate this to Front Line Teams via DM with hands-on training;
    Profitable International Company (per Financial news); translate this success professionally throughout company.
    Identify and Mentor Front Line Talent
    Practice what you preach with regards to Superior Customer Service; regcognize, talk with, and smile to front line staff on store visits.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Swatch

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