Swinton Insurance

  www.swinton.co.uk
  www.swinton.co.uk
There are newer employer reviews for Swinton Insurance

 

Phone sales agent (inbound)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Agent in Manchester, England (UK)
Current Employee - Sales Agent in Manchester, England (UK)

I have been working at Swinton Insurance part-time (less than an year)

Pros

* Inbound calls guarantee that you are busy most of the time.
* Paid training is provided for 1 month
* Free coffee and drinks on the machine.

Cons

* Insufficient and impractical training
* Support from managers is limited to letting you know your monthly goals and every now and then listening to one of your calls and give you feedback
* Incredible strict quality control makes you a robot
* Customer service line does not work on weekends, hence you as a sales agent end up talking to a lot of angry customers who hate swinton because they don't offer customer service when they need it

Advice to ManagementAdvice

* Loosen up on the quality control, agents are way to constricted and unhappy.
* Training should be more hands-on practice instead of so theoretical.

Doesn't Recommend
Neutral Outlook

22 Other Employee Reviews for Swinton Insurance (View Most Recent)

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  1.  

    iam pleased with y experiences with swinton coz they have help me in my carrer growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Telesales in Halifax, England (UK)
    Current Employee - Telesales in Halifax, England (UK)

    I have been working at Swinton Insurance

    Pros

    best working atmosphere coz its very lively

    Cons

    more room for selp progression in telesales

    Advice to ManagementAdvice

    more training to be given in the future

    Recommends
  2.  

    great company going through a significant period of change so will an even better place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Current Employee - Anonymous Employee in Manchester City Centre, England (UK)

    I have been working at Swinton Insurance full-time (more than 5 years)

    Pros

    The board keep you fully informed and communicate all plans and reasons for change. Good values and a nice palce to work.

    Cons

    constant change can be unsettling but understand the need to get this business where it needs to be .

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Swinton Insurance

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