Symantec – “Working at a Symantec call Center”

Pros

Great Benefits, Smart co-workers,good place to learn your trade,pay above average,

Cons

Coming from working in a IT department to a call center is a bit of a shock,Lots of management intervention, always monitored for your stats, cases taken,closed, tech notes attached,written etc-very structured enviroment and micro managed. a sea of grey lifeless cubes and the constant stress from management makes the job unpleasant. "required" to work 2 holidays per year and the promise of working from home 1 day per week is not easily granted. if you get a bad response from a survey you are up in front of your manager demanding to know why etc. monthly 1 on 1 meetings with your manager etc..
in good heart I could not recommend this place as a nice place to work especially if you cant handle continual management pressure and stress.

Advice to Senior Management

stop thinkiing up new ways to keep pushing and pushing us-this is a high burnout position-its not a "fun" place to work at all.