T-Mobile

www.tmobile.jobs
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There are newer employer reviews for T-Mobile

1 person found this helpful  

Good pay Good Benefits Terribly Frustrating

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at T-Mobile full-time (more than 5 years)

Pros

Goods medical, competitive pay. Positive co worker environment. Weight room, video game room, pool table with full break room.

Cons

Horrible inconsistent upper management since announcement of doomed merger with AT&T. Encourage canned responses and how to make an apology of poor service and confusing billing practices sound better. Unachievable bonuses for anyone not gouging customers. We were coached payment came first and then customer service was second. TM dropped from top JD Power spot to last among the major cell providers.

Advice to ManagementAdvice

Sell. Quickly before my stock is completely worthless,

Doesn't Recommend
Negative Outlook
Disapproves of CEO

2604 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    Was great once but losing ground....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales
    Current Employee - Retail Sales

    I have been working at T-Mobile full-time

    Pros

    Values based company,benefits and great people to with work on the team.

    Cons

    Bleeding customers due to the AT&T merger fallout. Current upper management has abandoned the company values that once made the company great.

    Advice to ManagementAdvice

    Allow the front line to take care of loyal customers before they all leave. limit the firedrills and action plans, let us use our time to benefit the customers and grow the business.

  2.  

    Going to miss it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist
    Current Employee - Technical Support Specialist

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Great benefits, compressive salary, obtainable bonuses

    Cons

    Getting laid off :( hate to leave

    Recommends
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for T-Mobile

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