T-Mobile

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There are newer employer reviews for T-Mobile

3 people found this helpful  

Went from best place to work to hostage negotiations over the last five years

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retention Supervisor in Meridian, ID
Current Employee - Retention Supervisor in Meridian, ID

I have been working at T-Mobile full-time (more than 5 years)

Pros

Pay, benefits, facility, phone program.

Cons

War is being waged within each group and its easy to get caught in the crossfire. Very very stressful environment where checks and balances are sacrificed for an uncommon result.

Advice to ManagementAdvice

Seek help in fixing the broken feedback loop. Enough of the bureaucracy, dial down the politics and lets fix this together as team. Eliminate all the degrees of separation and quit rewarding unethical behavior.

Doesn't Recommend
Neutral Outlook
Approves of CEO

2527 Other Employee Reviews for T-Mobile (View Most Recent)

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  1. 2 people found this helpful  

    In the two years ive been working for t-mobile my experience hasnt been a good one..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Fayetteville, NC
    Current Employee - Retail Sales Associate in Fayetteville, NC

    I have been working at T-Mobile full-time (more than a year)

    Pros

    if you love cellphones and being on the loop when a new device launches this is a great job

    Cons

    most customers arnt happy with the service if they dont live in a 4G area i.e Raeford,Parkton

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    My reflections on t-mobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II in Nashville, TN
    Current Employee - Customer Service Representative II in Nashville, TN

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    the benefits and the competitive pay structure and how the days aoff are accrued

    Cons

    the inability to take days off w/o requesting it, the strucuring system and the inability for advancement beyond a CSRII unless someone quits or is fired

    Advice to ManagementAdvice

    focus on your frontline reps (CSRs) give them what they need to help customers be great

    Recommends
    Negative Outlook
    No opinion of CEO
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