2169 Employee Reviews (View Most Recent)

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Ever evolving fast paced environment where you have to roll with the punches.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Care Representative III  in  Tampa, FL
Former Employee - Financial Care Representative III in Tampa, FL

I worked at T-Mobile full-time for more than 3 years

Pros

Benefits
Comradery
Room for advancement
Community Events
Promotional prizes, ie. free phone, game system raffle, cash prizes accumulated as points for successfully meeting metrics
24 hour Nurse line
Great benefits
Great 401k match

Cons

Changes made happen quickly and take time to correct if adversely effecting employees or customers
Marketing of T-Mobile's products and services is lackluster, leaving less informed customers
Customer changes aren't always directly communicated
Uniformity amongst departments /or company locations can vary in regards to policy, knowledge, or best practices
Management may or may not work with you depending on their style
Drastic changes
Company focus can switch 360 degrees from one year to the next, or month-to-month

Advice to ManagementAdvice

Keep open communication with subordinates, and keep their best interest in mind. Consider not only how changes effect customers but representatives as well.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for T-Mobile

  1.  

    Development using Java. Server side focused.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer IV  in  Bothell, WA
    Current Employee - Developer IV in Bothell, WA

    I have been working at T-Mobile as a contractor for less than a year

    Pros

    Flexible schedule. A lot of different projects to work on. Many smart guys to work with. A lot of freedom and opportunities.

    Cons

    The team is a kind of self organizing. Although I actually liked the way it is but a bit more management could be better.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It's more than just a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSA  in  Union City, NJ
    Current Employee - RSA in Union City, NJ

    I have been working at T-Mobile part-time for more than 3 years

    Pros

    paid vacations, paid training, commission, employee phone plan, benefits,

    Cons

    strict policies, retail setting, quotas

    Advice to ManagementAdvice

    increase commission payouts.

    Recommends
    Positive Outlook
    Approves of CEO
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