There are newer employer reviews for T-Mobile

Ever evolving fast paced environment where you have to roll with the punches.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Care Representative III in Tampa, FL
Former Employee - Financial Care Representative III in Tampa, FL

I worked at T-Mobile full-time (more than 3 years)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

Benefits
Comradery
Room for advancement
Community Events
Promotional prizes, ie. free phone, game system raffle, cash prizes accumulated as points for successfully meeting metrics
24 hour Nurse line
Great benefits
Great 401k match

Cons

Changes made happen quickly and take time to correct if adversely effecting employees or customers
Marketing of T-Mobile's products and services is lackluster, leaving less informed customers
Customer changes aren't always directly communicated
Uniformity amongst departments /or company locations can vary in regards to policy, knowledge, or best practices
Management may or may not work with you depending on their style
Drastic changes
Company focus can switch 360 degrees from one year to the next, or month-to-month

Advice to Management

Keep open communication with subordinates, and keep their best interest in mind. Consider not only how changes effect customers but representatives as well.

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  1. It's more than just a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSA in Union City, NJ
    Current Employee - RSA in Union City, NJ

    I have been working at T-Mobile part-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    paid vacations, paid training, commission, employee phone plan, benefits,

    Cons

    strict policies, retail setting, quotas

    Advice to Management

    increase commission payouts.

  2. I liked working there. Some things annoyed me but over all I would still be there if they hadnt shut the center down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Specialist in Allentown, PA
    Former Employee - Technical Support Specialist in Allentown, PA

    I worked at T-Mobile full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -Salary
    -Quiet Room (Massage chair)
    -Gym (w/ showers)
    -Game Room
    -Bonuses every month

    Cons

    -Center Closing
    -Any form of negative behavior was not good. For example; Kidding around with your friends saying "Shut up" when they say something funny or silly. If the wrong person heard you and whether or not they were offended by it you would get written up.

    Advice to Management

    n/a

There are newer employer reviews for T-Mobile

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