There are newer employer reviews for T-Mobile

 

Excellent Career Development

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Manager in Bellevue, WA
Current Employee - Senior Manager in Bellevue, WA

I have been working at T-Mobile full-time (more than 5 years)

Pros

Challenging work environment, great culture, collaborative and team-centric ("we are in this together").

Cons

High level of ambiguity, Easy to get stuck in a rut if you aren't looking out for yourself.

Recommends
Positive Outlook
Approves of CEO

2296 Other Employee Reviews for T-Mobile (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Ok in training but once you get on the floor, run for your life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS

    I worked at T-Mobile full-time (less than an year)

    Pros

    Great benefits. Half price phones, $15 all inclusive rates plans for phones, health insurance package, they even offer pet insurance!

    Training program is good and you're paid for it. My coach in training was an excellent teacher and an overall nice person to work for.

    Cons

    Once you get through training, sales are the only thing that matter. You are required to keep your calls under 7 minutes long, even if the problem is not resolved. My coach wanted us to upsell twice on EVERY call, even if the customer was upset with their bill and was clearly not trying to buy anything more. I got cussed out on a daily basis. Co-workers who did make the sales quota either did not remove services customers had asked them to or would add services without the proper permission.

    After one bad call where I had to remove about $45 worth of services, my coach threatened me with my job. And that's when I quit. This job is not worth the stress and is just a waste of time. Don't bother.

    Advice to ManagementAdvice

    You are promoted a bad customer experience. Stop with the pushy selling.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great company to work for, great benefits and good for career advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Development Representative in Houston, TX
    Former Employee - Sales Development Representative in Houston, TX

    I worked at T-Mobile full-time (less than an year)

    Pros

    Benefits (Health/Phone), Competitive 401k plan, Opportunities to move up within company, great work/personal life balace, Lots of support from leadership, Tuition reimbursement and excellent compensation/Severance package.

    Cons

    Long hiring process and they are constantly reorganizing the company and eliminating positions.

    Advice to ManagementAdvice

    Stop laying people off.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for T-Mobile

Work at T-Mobile? Share Your Experiences

T-Mobile

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.