There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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Helpful (4)

Unorganized

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Vice President in Seattle, WA
Current Employee - Vice President in Seattle, WA
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at T-Mobile full-time (More than 5 years)

Pros

Great people who want to do the right thing, but are caught in the favoratism web.

Cons

Lack of leadership in times of struggle, weak and self centered. No concern for employees or shareholders.

Other Employee Reviews for T-Mobile

  1. Helpful (2)

    Great Values, Challenging Sales Quotas

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Kansas City, MO
    Former Employee - Retail Store Manager in Kansas City, MO
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at T-Mobile full-time (More than 10 years)

    Pros

    Great benefits (Employee phone plan discount, Health (inexpensive), Dental, Vision, Tuition Reimbursement, 401k) Decent base salary

    Cons

    Demanding Quotas Retail Hours Struggling Company constantly changing focus Unfair compensation plan rewards stores that previously underperformed Nearly impossible to promote above store manager Revolving door in respect to senior management

    Advice to Management

    Compensation plan/quota assignment needs to be reworked. Quotas assigned by district manager allows for favoritism towards certain store managers.


  2. Helpful (4)

    Very stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at T-Mobile full-time (Less than a year)

    Pros

    Good pay, benefits and incentives, onsite fitness center and cafeteria. You also get a low cost employee cellphone account. They pay you very well.

    Cons

    Training not thorough enough to prepare you to solve customer's problems. Trainers and assistants waste too much classroom time discussing irrelevant matters.

    Advice to Management

    Provide more detailed training on the different types of calls the reps will be handling. Trainers need to be more professional and not talk to the reps like they are small children.


There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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