T-Mobile

  www.tmobile.jobs
  www.tmobile.jobs
There are newer employer reviews for T-Mobile

4 people found this helpful  

Unorganized

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Vice President in Seattle, WA
Current Employee - Vice President in Seattle, WA

I have been working at T-Mobile full-time (more than 5 years)

Pros

Great people who want to do the right thing, but are caught in the favoratism web.

Cons

Lack of leadership in times of struggle, weak and self centered. No concern for employees or shareholders.

Doesn't Recommend
Negative Outlook
No opinion of CEO

2426 Other Employee Reviews for T-Mobile (View Most Recent)

Sort: Rating Date
  1. 4 people found this helpful  

    Very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at T-Mobile full-time (less than an year)

    Pros

    Good pay, benefits and incentives, onsite fitness center and cafeteria. You also get a low cost employee cellphone account. They pay you very well.

    Cons

    Training not thorough enough to prepare you to solve customer's problems. Trainers and assistants waste too much classroom time discussing irrelevant matters.

    Advice to ManagementAdvice

    Provide more detailed training on the different types of calls the reps will be handling. Trainers need to be more professional and not talk to the reps like they are small children.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Ok, but very tough requirements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Lauderdale, FL
    Former Employee - Customer Service Representative in Fort Lauderdale, FL

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    Good pay, good working environment, excellent benifits! Career advancement opportunities, tuition reimbursement, performanced based for bonuses, plenty of friendly people - coworks as well as supervisors, great core values and the company really does care about their customers

    Cons

    To get a bonus the requirements constantly changes to the point where very few are able to obtain it. Also more responsibility & requirements for performance is constantly being added in order to keep your job which causes an extreme amount of stress related illnesses thoughout the center...regardless of the cons, if you can handle it, its a great job! Too bad our center was down sized...but even then they offered relocation to another center :-)

    Advice to ManagementAdvice

    None

    Recommends
    Approves of CEO
There are newer employer reviews for T-Mobile

Work at T-Mobile? Share Your Experiences

T-Mobile

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.