There are newer employer reviews for T-Mobile

Good experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Manager in Phoenix, AZ
Former Employee - Sales Manager in Phoenix, AZ

I worked at T-Mobile full-time (more than 3 years)

Recommends
No opinion of CEO
Recommends
No opinion of CEO

Pros

Great Culture and great pay

Cons

No room for advancement above sales manager

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  1. Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Las Vegas, NV
    Current Employee - Retail Sales Associate in Las Vegas, NV

    I have been working at T-Mobile part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work/life balance, great compensation, great benefits, great values.

    Cons

    None Really. Great place to work.

    Advice to Management

    Keep it up

  2. Helpful (2)

    T-Mobile is struggling to find its direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Denver, CO
    Former Employee - Retail Store Manager in Denver, CO

    I worked at T-Mobile full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefits, good pay, decent product, the stores are nice, the rates are incredible, it's a big company with a decent sized pocket book so spending money on keeping the stores running wasn't an issue there

    Cons

    The direction of the company seems very mismanaged. Over my time with them it went from being a true SALES organization to more of a customer service focus to being very device focused (with the HUGE exception of missing the boat on the iPhone) and then trying to get reps to be able to do everything. Their goals were way too lofty for the resources they were willing to put towards it (a.k.a. advertising $$) and they didn't have clear direction from the district manager level up as far as how to get there.

    Advice to Management

    Set clear expectations for your front-line sales reps and managers. Changing your focus each month (I even saw the focus change weekly) makes that moving target very difficult to hit. Rely on training and development of your tenured employees to help bring up the level of performance in each store.

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