T-Mobile

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2 people found this helpful  

T-mobile was a great place to work. overall

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Representative in Augusta, GA
Former Employee - Customer Care Representative in Augusta, GA

I worked at T-Mobile full-time (more than a year)

Pros

Great benefits. The pay was well, especially while working in a call-center environment. The company took care of their employees. The only way you could possibly get fired was due to a customer mistreat, fraud, or attendance issues. It is a fun place to work, and team building is a plus.

Cons

Sometimes the coaches, senior reps, and trainers keep so much drama going on in the call center environment it makes you want to scream. Leadership in the call center environment should be revamped. People abused their authority, and shows a lot of favoritism.

Advice to ManagementAdvice

Be fair in dealing with your team members. Take into account that a individual is putting his or her best foot forward, and not EVER individual is a slacker.

Recommends
Positive Outlook
No opinion of CEO

2620 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    Laid Back and Dynamic Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Melbourne, FL
    Current Employee - Retail Sales Associate in Melbourne, FL

    I have been working at T-Mobile part-time (more than a year)

    Pros

    I've had experience working for some of the other major cell phone companies in the best but T-Mobile is heads and shoulders above the competition when it comes to providing service to it's customers. The company fosters a fun and exciting work environment and offers the most competitive work and health benefits for part time employees that I have seen to date.

    Cons

    After the fallout of AT&T's buyout it seems as if the company is not entirely sure of what direction it would like to move in.

    Advice to ManagementAdvice

    Offer simple plans to customers as opposed to the complex plan structure that exists within the company today.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    This is a company that helps you build your work Ethic, and teaches you how to learn the needed job skills on your own.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Switch Technician in Miramar, FL
    Current Employee - Switch Technician in Miramar, FL

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    Company Benefits, Access to new technology.

    Cons

    Lack of Leadership and poor project planing and management.

    Advice to ManagementAdvice

    Get better on realizing the needs of your team, then provide them with the tools and training needed so they can perform the Job better, more efficient and effective.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for T-Mobile

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