There are newer employer reviews for T-Mobile

2 people found this helpful

T-mobile was a great place to work. overall

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Representative in Augusta, GA
Former Employee - Customer Care Representative in Augusta, GA

I worked at T-Mobile full-time (more than a year)

Pros

Great benefits. The pay was well, especially while working in a call-center environment. The company took care of their employees. The only way you could possibly get fired was due to a customer mistreat, fraud, or attendance issues. It is a fun place to work, and team building is a plus.

Cons

Sometimes the coaches, senior reps, and trainers keep so much drama going on in the call center environment it makes you want to scream. Leadership in the call center environment should be revamped. People abused their authority, and shows a lot of favoritism.

Advice to ManagementAdvice

Be fair in dealing with your team members. Take into account that a individual is putting his or her best foot forward, and not EVER individual is a slacker.

Recommends
Positive Outlook
No opinion of CEO
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  1. I love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Bellevue, WA
    Current Employee - Senior Manager in Bellevue, WA

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Great work life balance, good pay, cool people, advancement opportunities, opportunities to make big decisions, you can really shape the business if you work hard. I would highly recommend working for T-Mobile. It's a company that I really feel is "good", both in business and morally.

    Cons

    Groups don't do the math before making the decision, which means there's a lot of clean up. Innovation can be a bit of a challenge due to the beurocracy.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Fun and Positive Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Lead in Milwaukee, WI
    Former Employee - Retail Sales Lead in Milwaukee, WI

    I worked at T-Mobile full-time (more than a year)

    Pros

    Decent pay, great benefits and paid time off plans

    Cons

    Bureaucratic and Passive at times

    Advice to ManagementAdvice

    Stick with something rather than changing objectives every 6 months

    Recommends
    Neutral Outlook
    No opinion of CEO
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