T-Mobile
3.4 of 5 2,024 reviews
www.tmobile.jobs Bellevue, WA 5000+ Employees

2024 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Best company that I have ever worked for.

Technical Support Specialist Tier III (Former Employee)
Frisco, TX

Pros- Highly motivated individuals who are proud of their jobs.
- Offered top notch training and support. Would be introduced and trained on every phone and tablet that the company launched ahead of its release.
- Access to the latest phones before they are out on the market.
- Able to voice concerns to management without having to worry. Management was on your side and took employee feedback seriously.
- Company truly operates on its values

Cons- Being part of customer service meant that you had to deal with rude and technologically handicapped customers who had no idea of the capabilities and limitations of their devices and often blamed us for it. e.g. "my friend can use Skype on their phone but my phone (which is not a smartphone) wont let me use Skype
- No fixed schedules - Had to rotate schedules every 6 months

Advice to Senior ManagementGet access to high a class devices to attract top dollar customers esp iPhone customers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Retail Store Manager - A good opportunity

    Retail Store Manager (Former Employee)
    Indianapolis, IN

    I worked at T-Mobile full-time for more than 3 years


    Pros: They invest in your training and there are good opportunities to make money. If you have done traditional retail and enjoy sales this… Cons: Very sales driven and you high accountability to achieve your goals. … Advice to Senior Management: Understand that your front line team of store managers does not work 9-5 M-F. … Yes, I would recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Good company

    Retail Sales Representative (Current Employee)
    Chicago, IL

    I have been working at T-Mobile full-time for more than 10 years


    Pros: coworkers and customers can be the best at times Cons: customers at times. don't promote from within Advice to Senior Management: promote the in house talent more No, I would not recommend this company to a friend More
There are newer reviews on T-Mobile.

Worked for T-Mobile? Contribute to the Community!

T-Mobile – Why Work for Us?

Bring customer experiences to life. Each T-Mobile retail store is staffed with team members driven by professionalism and a genuine interest in helping our customers. It’s a dynamic, service-driven atmosphere where no… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at T-Mobile reviews and ratings — including employee satisfaction and approval rating for T-Mobile CEO John Legere. All reviews posted anonymously by T-Mobile employees.