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Best company that I have ever worked for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Specialist Tier III  in  Frisco, TX
Former Employee - Technical Support Specialist Tier III in Frisco, TX

I worked at T-Mobile full-time for more than a year

Pros

- Highly motivated individuals who are proud of their jobs.
- Offered top notch training and support. Would be introduced and trained on every phone and tablet that the company launched ahead of its release.
- Access to the latest phones before they are out on the market.
- Able to voice concerns to management without having to worry. Management was on your side and took employee feedback seriously.
- Company truly operates on its values

Cons

- Being part of customer service meant that you had to deal with rude and technologically handicapped customers who had no idea of the capabilities and limitations of their devices and often blamed us for it. e.g. "my friend can use Skype on their phone but my phone (which is not a smartphone) wont let me use Skype
- No fixed schedules - Had to rotate schedules every 6 months

Advice to ManagementAdvice

Get access to high a class devices to attract top dollar customers esp iPhone customers.

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for T-Mobile

  1. 2 people found this helpful  

    Lies lies and more lies stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Representative  in  Albuquerque, NM
    Former Employee - Retention Representative in Albuquerque, NM

    I worked at T-Mobile full-time for more than a year

    Pros

    Benefits, phone plan, team around you

    Cons

    ever changing goals, coach and upper mangement more concerned with their own growth. Will promise you the world and nothing will happen I was ranked number 2 in the country in RSL and 3 in the country for CLT and was fired for changing a customer to the wrong plan was never in trouble before. oter reps were suspended for cursing at customers but were allowed back give me a break.

    Advice to ManagementAdvice

    stop the buddy system and promote those who deserve it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A Ford Focus Engine with a BMW Frame

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chattanooga, TN
    Former Employee - Anonymous Employee in Chattanooga, TN

    I worked at T-Mobile full-time for more than 3 years

    Pros

    I can't think of anything positive. Refocus your entire approach on employee branding, create realistic expectations and ensure that your practice is TRULY what you ARE preaching.

    Cons

    Poor management, revolving door. Refocus your entire approach on employee branding, create realistic expectations and ensure that your practice is TRULY what you ARE preaching.

    Advice to ManagementAdvice

    Refocus your entire approach on employee branding, create realistic expectations and ensure that your practice is TRULY what you ARE preaching.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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