T-Mobile

  www.tmobile.jobs
  www.tmobile.jobs
There are newer employer reviews for T-Mobile

 

Awesome benefits, flexible schedule.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Representative in Apple Valley, MN
Current Employee - Retail Sales Representative in Apple Valley, MN

I have been working at T-Mobile full-time (more than an year)

Pros

Benefits are amazing. Flexible scheduling always me to work full time and continue my education.

Cons

Commission structure is constantly changing.

Advice to ManagementAdvice

Streamline what retail stores can do and what customer care can do. It gets frustrating when a customer comes into the store after being promised something from care and we can't deliver.

Recommends
Positive Outlook
Approves of CEO

2431 Other Employee Reviews for T-Mobile (View Most Recent)

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  1. 3 people found this helpful  

    Worst place to work. Ever.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Paid training (too bad it doesn't help you once you start working)
    Good benefits

    Cons

    Insufficient information provided during training.

    Advice to ManagementAdvice

    Tell new hires UP FRONT that they will be REQUIRED to try to upsell to every customer - even those who can't even pay their bills.
    Hire management and mid -level floor supervisors who actually care about success and helping the customer.
    Get your priorities straight. Either you want to train people to actually provide customer SERVICE to customers or you want people to upsell to customers, but don't expect them to do both.
    Correct problems.. By this I mean find out why customers are so unhappy with T-Mobile and do something about it. Why does almost every customer find charges on their bill that they did not authorize? What's the deal with those 9.99 premium charges that just appear on the customer's bills? Why are customers not getting credits that they were promised? If a customer purchases a $500 phone and it's defective, why are they receiving a refurbished piece of junk as a replacement? This is just not good business. People are catching on to the shady business practices. A pissed off customer does not want to hear a sales pitch.
    The way T-Mobile does business is unethical.

  2. 2 people found this helpful  

    Great start, horrible finish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Specialist in Frisco, TX
    Former Employee - Technical Support Specialist in Frisco, TX

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    Pay- was ok, but don't expect much for yearly raises

    Cons

    Management- was the worst
    Metrics- no one can control IOCR. It's a stupid metric
    Schedule- every 6 month changing schedule was a headache

    Advice to ManagementAdvice

    Hire educated people who knows how to manage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for T-Mobile

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