There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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I Love My Job

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Sales Associate in Brooklyn, NY
Current Employee - Retail Sales Associate in Brooklyn, NY

I have been working at T-Mobile part-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Make Good money on commission, schedule really flexible n aporunity to grow

Cons

Only part time 1 and fulltime employees get benefits!

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  1. Helpful (3)

    Worst place to work. Ever.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Paid training (too bad it doesn't help you once you start working)
    Good benefits

    Cons

    Insufficient information provided during training.

    Advice to Management

    Tell new hires UP FRONT that they will be REQUIRED to try to upsell to every customer - even those who can't even pay their bills.
    Hire management and mid -level floor supervisors who actually care about success and helping the customer.
    Get your priorities straight. Either you want to train people to actually provide customer SERVICE to customers or you want people to upsell to customers, but don't expect them to do both.
    Correct problems.. By this I mean find out why customers are so unhappy with T-Mobile and do something about it. Why does almost every customer find charges on their bill that they did not authorize? What's the deal with those 9.99 premium charges that just appear on the customer's bills? Why are customers not getting credits that they were promised? If a customer purchases a $500 phone and it's defective, why are they receiving a refurbished piece of junk as a replacement? This is just not good business. People are catching on to the shady business practices. A pissed off customer does not want to hear a sales pitch.
    The way T-Mobile does business is unethical.


  2. Helpful (2)

    Great start, horrible finish

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Frisco, TX
    Former Employee - Technical Support Specialist in Frisco, TX

    I worked at T-Mobile full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay- was ok, but don't expect much for yearly raises

    Cons

    Management- was the worst
    Metrics- no one can control IOCR. It's a stupid metric
    Schedule- every 6 month changing schedule was a headache

    Advice to Management

    Hire educated people who knows how to manage.


There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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