T-Mobile
3.4 of 5 2,029 reviews
www.tmobile.jobs Bellevue, WA 5000+ Employees

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1 person found this helpful  

Good place to work and make a solid income

Retail Sales Associate (Current Employee)
Charlotte, NC

ProsI have learned a lot about sales and grown as a sales professional in my four years with T-Mobile. I was able to relocate states with the company when I wanted to move 6 months after I started and it has been a great experience. I get to play with and learn about new technology every day and I enjoy working with customer. I work with a team of motivated sales reps, I have a good manager that is concerned with our well-being, I enjoy the competition with my co-workers, and the compensation is fair. You are not going to get rich as a retail sales associate, but you can make 40-50K pretty easily if you are in a busy location. There are opportunities to advance if you pursue them, but you have to be patient and willing to put in the effort. You can also accrue PTO quite rapidly and it's nice to have a day off in the middle of the week sometimes.

ConsAs in any retail sales environment, there are always going to be disgruntled customers you have to work with when you are on the front line. There has been a bit of turnover in the past year at the locations where I have worked but that was a result of a change in management at the store level and a stronger team has since been put into place. There has also been a trend towards pre-paid service, which I think is industry-wide, and that can hurt commissions a bit if there's not a good balance b/t pre-paid and contract sales. This is not a M-F, 8-5 job, so you have to be flexible and willing to work nights and weekends, which can take away from family time if you have someone at home working a more traditional schedule.

Advice to Senior ManagementT-Mobile recently changed leadership at the top and it seems they are on the right track to making T-Mobile a top competitor behind Verizon and AT&T in 2013. If leadership continues on the current path, I believe TMO will overtake Sprint as America's #3 wireless provider. Keep building the network, keep offering great devices, and continue to be innovative with the best plans in the business.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Values based employer

    Sales Trainer (Current Employee)
    Houston, TX

    I have been working at T-Mobile full-time for more than 3 years


    Pros: Gets results the correct way Values at core of decision making Great… Cons: Smallest of the big 4 carriers Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
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    • No Opinion of CEO

    6 people found this helpful  

    I had high hopes, but have been disappointed so far

    Marketing Manager (Current Employee)
    Bellevue, WA

    I have been working at T-Mobile full-time for more than a year


    Pros: Decent benefits Generous vacation Nice facilities Flexible work hours Many brilliant people work here "Startup"… Cons: Pays lip service to employee development Retaliatory environment versus open and honest Favoritism and cronyism… Advice to Senior Management: Take another look at your managers, especially your team leads. The annual employee satisfaction survey is useless because there is never any action take… No, I would not recommend this company to a friend More
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