T-Mobile

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2066 Employee Reviews (View Most Recent)

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1 person found this helpful  

All around, a pretty good place to work.

Customer Service Representative (Current Employee) Henrico, VA

ProsSome of the best reasons to work for T-Mobile are the advancement opportunities, compensation, benefits, and everyone tries to live the values.

ConsSome of the downsides of working for T-Mobile are the training you receive for new policies and procedures, sub-par training for new hires and vacation/sick days all combined.

Advice to Senior ManagementIt would be most appreciated if upper management would check in on the new-hire classes to see that these new employees are not properly trained to handle calls once they hit the floor. When I was in training, I had to take weekly quizzes to show I was capable of using my resources PLUS role plays for four weeks before getting on the phone. Therefore, I was far better prepared to take calls.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good place to work and make a solid income

    Retail Sales Associate (Current Employee) Charlotte, NC

    I have been working at T-Mobile full-time for more than 3 years


    Pros: I have learned a lot about sales and grown as a sales professional in my four years with T-Mobile. I was able to relocate… Cons: As in any retail sales environment, there are always going to be disgruntled customers you have to work with when you are on the front… Advice to Senior Management: T-Mobile recently changed leadership at the top and it seems they are on the right track to making T-Mobile a top competitor behind Verizon and… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    great place to work

    Sales Associate (Former Employee) Wayne, NJ

    I worked at T-Mobile part-time for more than a year


    Pros: little to no pressure enviroment, good commission structure, VERY easy to move up and… Cons: raises are pretty bad. was a top 10 rep in the nyc/nj market and got 30 cents after a… Advice to Senior Management: my managers were the best ive ever worked for at… Yes, I would recommend this company to a friend More
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